Tech mahindra
Tech mahindra

Data & Analytics for CME

Overview

Communication Service Providers (CSPs) around the world are sitting on huge volumes of data that has the potential to transform the fundamentals how business models and customer experiences. They intend to streamline this barrage of data and put a structure around it in order to improve customer satisfaction, increase operational efficiency and to maximize profit. The true potential of data can be utilized only if one has the right strategy and execution to mine and analyze data of different varieties and volumes and generate valuable insights. This is where Data and Analytics becomes the right mate to work with. Right from the Acquisition of data, to Governance, to analysis; the Data and Analytics competency of TechM excels in helping our clients ease their Data journey, connect the dots establish a clear line of sight between data and value.

Services

Solutions

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Use Cases 

Telecom operators who can ingest and explore massive unstructured data have a lot to gain. This would enable them to rapidly introduce new capabilities such as location-based services, intelligent marketing campaigns, next best actions for sales and service, social media insights, network intelligence and fraud detection to significantly reduce cost and increase revenues.

Solutions We Offer

 - Customer Experience Analytics

Customer Experience Analytics

​Increased investments and critical focus on network operations are being driven by ever increasing data traffic.

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 - Call Drop Analysis

Call Drop Analysis

Call Drops have a major influence on the perception of the customer on the Quality of Service offered by Telco.

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 - Networks ROI

Networks ROI

Improvement in customer experience due to investments on network often takes a long time to manifest.​

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 - Network Inventory Alignment

Network Inventory Alignment

In an increasingly competitive market, a crucial factor to ascertain a Telco's adaptability lies in accurate alignment of it's inventory​

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 - Order Management

Order Management

Telecom Service Delivery order journey process involves multiple teams responsible for their individual tasks.​

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 - Warehouse Rationalization to Hadoop

Warehouse Rationalization to Hadoop

As the volume, velocity and variety of data stretches the processing, capabilities grows exponentially. ​

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 - Billing Transformation

Billing Transformation

Right-fit billing is one of the primary steps in keeping the enterprise customers satisfied.​

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 - Inter-connect Routing

Inter-connect Routing

It is of utmost importance for the host Telco to route customer calls through the most optimal and cost-effective route.

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 - Revenue Assurance through Correct Billing

Revenue Assurance through Correct Billing

Regulatory agencies around the world mandate Telcos to maintain an agreed % of credibility in the bills generated to subscriber usage of their services.​

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 - Contact Centre Analysis

Contact Centre Analysis

A typical Telco contact centre infrastructure may serve over 1.5–2 million calls per day. ​

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Contact Us

Featuring Gartner Research

AI Adoption to Revolutionize the Future of Business

AI Adoption to Revolutionize the Future of Business

Changing Landscape of BI & Analytics

Changing Landscape of BI & Analytics
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Brochures

Infomate: Retain IT and business applications knowledge electronically & mitigate loss of human knowledge

Infomate: Retain IT and business applications knowledge electronically & mitigate loss of human knowledge

Infowise: Learn how to Modernize your BI through Business Process Run Management

Infowise: Learn how to Modernize your BI through Business Process Run Management

TAP: Jumpstart your Big Data implementation

TAP: Jumpstart your Big Data implementation

Whitepapers

Resurgence of BI in Digital Ascendence

Resurgence of BI in Digital Ascendence
For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com