Tech mahindra
Tech mahindra

CRM Transformation Roadmap

“Innovation Workshops aimed to Inspire Possibilities “


At Tech Mahindra we have a proven track record for helping some of the global conglomerates, embark on, transitioning from old-tech & fragile CRM systems. We have honed our methodology over the years, which makes way for a well defined and predictable set of activities, to understand the business needs and define an achievable transformation journey.

Our Technology expertise combined with our domain expertise across the spectrum of various industries helps establish best practices and reduces the overall risk in such large transformations.

We start with embedding our process consultants & CRM practitioners across your key executives, stakeholder teams, process owners and end users.

The team conducts workshops , interviews and application desk rides, to collect & collate vital insights on current pain points from across the organization. Insights are converted into a Blue Print and prioritized set of recommendations with a justifiable approach to transform the process and technology around CRM systems.

Tech Mahindra – Our Value Add:

  • Collation of vital insights from across organization, customer pain points, and partner concerns aiding a justifiable transformation story.
  • Domain & technology expertise bringing in best practices and learnings from our past transformations, to reduce overall risk.
  • Achievable & prioritized Set of activities to realize the roadmap
  • ‘Wrap & Renew’ Accelerators and pre-packaged solutions to address common gaps.

A typical Transformation journey:

For further information please write to

For further information please write to