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CATEGORY: In The Future

Convergence of Physical and Digital –  For Real Customer Experiences

Customer eXperience (CX) is a top priority for businesses today with digital customers coming of age and asking for more. Over the next three years, 55% of modern enterprise businesses will implement ....

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  • POSTED BY : Jagdish Mitra on September 15, 2017 05:06 PM
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IoT Delivering Insights to Design Experiences

A study by Gartner estimates that close to 5.5 million new IoT devices would have connected on an average each day, in 2016. While most of these have happened on the consumer front, industrial ....

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  • POSTED BY : Karthikeyan Natarajan on September 11, 2017 11:12 AM
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Creating the Next Generation IT function powered by DevOps

The boom in e-commerce at the start of the millennium saw the birth of a new class of companies, and the corporate world was soon classified into the new age online firms versus the older firms, ....

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  • POSTED BY : Padma Parthasarathy on September 08, 2017 06:20 PM
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Analytics Everywhere – To be part of Transaction not Post thought.

Ever since I first heard the term ‘Analytics Everywhere’ 3-4 months ago from one of my seniors, I had been pondering over this idea. After attending an informative session, I realized it’s already ....

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  • POSTED BY : Manish Kampani on September 08, 2017 06:16 PM
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Hybrid Multi-Cloud Strategy: Is this the Future of Cloud?

Cloud adoption is inevitable. The challenges enterprises face today are majorly in deciding how to take their journey to cloud. With five leading cloud players (AWS, Azure, Google, Oracle and IBM) ....

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  • POSTED BY : Pravin Bolar on August 21, 2017 05:43 PM
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AI – Lifestyle Companion or Smart Work Assistant?

It’s quite incredible how James Bond manages to get out of a big mess whenever there seems to be no end to his miseries. But somewhere in the plot, he is also privileged in getting access to many ....

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  • POSTED BY : Ritesh Idnani on August 17, 2017 06:02 PM
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The 5th Wave of Networks

Telcos across the globe are gearing up for the 5th Wave of Networks. Historically, each generation of wireless network evolution: 2G, 3G, 4G were primarily driven by significant improvements in RAN ....

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  • POSTED BY : Manish Vyas on August 11, 2017 09:59 AM
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Rise Of A Connected World: Technology Vs. Technology

We have undergone a series of revolutions which started from the hunter and gathers days. About 11000 years ago came the agricultural revolution, which is when we started settling down and began ....

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  • POSTED BY : Lakshmanan C on August 03, 2017 04:37 PM
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Live Chat, Chatbots & IMs: Survival of the fittest!

Live chat is dying, at least in its present form. And the exponential increase in usage of instant messengers and in-built messenger systems on social networks has arguably been the metaphorical ....

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  • POSTED BY : Gautam Duseja on June 19, 2017 02:39 PM
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Chatbots: The Future of Enhancing CX

As a customer experience (CX) specialist in your organization, you must have heard the buzz about chatbots. How they are being leveraged by organizations to improve customer service by readily ....

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  • POSTED BY : Anivarit Agarwal, Gautam Duseja on June 19, 2017 02:22 PM
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Microservices

Micro-services based strategy promises to break open the ”black box”, unlock the rigidity and enable flexibility by allowing deployment of self-contained & independent services. Read ....

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  • POSTED BY : Raman Abrol on February 22, 2017 03:34 PM
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Blockchain = Anybody can do business

Bill Gates said “We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don't let yourself be lulled into ....

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  • POSTED BY : Nanda Kumar on November 14, 2016 06:30 PM
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Attracting Millennials to Manufacturing using Video Games

Introduction For millennials , the thing that comes to mind when someone mentions manufacturing is factories, assembly lines, heavy machinery,  making goods etc., that too if you’re lucky. Since the ....

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  • POSTED BY : Arvind Malhotra on October 05, 2016 04:08 PM
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Impact of Artificial Intelligence on the Customer Value Chain

“It is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing ....

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  • POSTED BY : Raghuram Mohan on September 30, 2016 04:55 PM
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DJSI Annual Review 2016

The information contained in these documents reflects the composition of the Dow Jones Sustainability Indices as of September 19, 2016 and does not reflect any changes as a result of corporate ....

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  • POSTED BY : RobecoSAM on September 21, 2016 05:49 PM
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Why Remote Technical Support is here to stay?

Tech gadgets will thrive in today’s market where every new day marks the birth of a new technology. The recent advancements in connectivity, communication technology and data speed has disrupted the ....

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  • POSTED BY : Ashish Prajapati on May 16, 2016 04:22 PM
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Digital Media Command Centre for Media and Entertainment Industry

Digital mediums, led by Social Media has today become the primary channel for customer reaction and communication, especially with businesses in the B2C space like in the Media and Entertainment ....

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  • POSTED BY : Saurav Mitra on May 12, 2016 11:08 AM
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Buffer Rage is Real

Buffer Rage! Many exclaimed at these words when we quoted a recent report during an internal meet. For starters, it is the rage that occurs when you are waiting for the content to load and see the ....

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  • POSTED BY : Malhar Barai on March 28, 2016 03:53 PM
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