Navixus - A 360° Business Process Transformation Suite | Tech Mahindra
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Navixus™ - A 360° Business Process Transformation Suite

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Transform Operations
End-to-End with Navixus

Navixus, Tech Mahindra's 360° business process services transformation suite, is designed to enhance your enterprise operations. Navixus leverages Contact Center as a Service (CCaaS), intelligent automation, generative AI (GenAI), agentic AI, machine learning (ML), and conversational AI solutions, along with highly skilled domain experts, to provide uniquely tailored innovative solutions that deliver transformational outcomes.

Navixus services include strategic consulting, customized transformation roadmaps, data analytics and expert decision support to maximize your digital investments. This combination of cutting-edge solutions and tailored services can deliver measurable business impact through customer-facing as well as back-office process transformation.

Uncover the Power of Navixus
for Your Enterprise

Enhance Enterprise Operations

Holistic 4D Approach

Navixus helps clients navigate through their customer journeys with a holistic 4D approach.

Holistic 4D Approach

As a powerful suite for customers to navigate their customer journeys, Navixus encompasses a comprehensive 4D approach: Define, Design, Develop, and Deploy to fulfill both the customer-facing and back-office needs of an enterprise.

Explore Process Excellence
01

DEFINE

  • Opportunity Assessment
  • Strategic Roadmap
  • Process Optimization
  • Solution Blueprint
  • 3 weeks finalization of deliverables
02

Design

  • Contact Center as a Service
  • Engagement Desktop
  • Automation
  • Knowledge Management
03

Develop

  • Workforce Management
  • Quality Management
  • Big Data Management
  • Dashboards & Analytics
  • 3 weeks finalization of deliverables
04

Deploy

  • Delivery Management
  • Managed Services
  • Performance Management
  • Continuous Improvement
Explore Process Excellence

Success Stories

Voice Call Deflection through CCaaS

We helped a leading financial services provider to build, design and deploy a contact center to meet its rapid global expansion path.

We supported their ongoing platform optimization, reducing cost and improving agent utilization.

Cocreate Success Stories

~25%

Average handle time reduction leveraging intelligent automation

37%

Voice calls were deflected to self-service and other digital channels

99.9%

Uptime of cloud-based voice services platform over 17 quarters with 100% adherence to SLAs

Success Stories

$3.45 Mn Saved Annually with CX Quality Transformation

We enabled a leading media and entertainment client to transform their CX quality program using an offshore managed services model. This improved customer interaction quality, ensured faster analyst ramp-up, and provided measurable operational savings.

Cocreate Success Stories

$3.45M

Achieved in annual savings through managed services

50

Offshore analysts onboarded to complete over 100 projects in just 90 days

50%

Of analysts were certified at Level 2 within 90 days of going live

Success Stories

$30 Mn Savings with Cognitive AI Solutions

We helped one of Australia’s largest telecom players modernize their field service management with cognitive AI. We enabled automation, smarter dispatches, and improved service delivery—leading to cost and productivity gains.

Cocreate Success Stories

$30M

Operational cost reduction and $6M realized in savings through AI and machine learning integration

7%

Reduction in technician dispatch rates and 20% enhancement in workflow efficiency

4%

Improvement in service levels and 7% in technical productivity

Success Stories

Cloud Transformation to Build a Robust Contact Center

We supported a leading brokerage firm to migrate from a legacy CX platform to a robust, scalable cloud-based contact center. This reduced IT dependency, increased agility, and unified operations across agents.

Cocreate Success Stories

15,000+

Agents migrated in 9 months using iterative cycles

7 IVRs

Integrated into a single unified master IVR

Entire transformation completed within allocated budget

Our Partner Ecosystem

Partner framework designed to bring scalable technological solutions orchestrated to deliver desired business outcomes.

Artificial Intelligence (AI) & Automation

Analytics

Contact Center as a Service (CCaaS)

Engagement Desktop & Knowledge Management

Workforce & Quality Management

Why Tech Mahindra

Deeply Experienced Workforce

A highly dedicated team of changemakers with over 148,000 associates across verticals, including digital enterprise applications, engineering services, business process services, and artificial intelligence among others

Powerful Partner Ecosystem

Over 200+ renowned partners to enable 360-degree business transformation for our clients with some of the key partnerships including Microsoft, SAP, Oracle, Cisco, AWS, IBM, and Salesforce

Industry Leader

Decades of experience combined with a holistic approach to examine every implementation through the lens of people, process, and technology, guaranteeing scalable, sustainable, and future-ready solutions

AI Delivered Right

Commitment to delivering productivity right, delivering transformation right, introducing the right innovations at the right time, and upholding the right ethical mechanisms and transparency for our customers

Trusted by Clients

1100+ global customers that trust Tech Mahindra for its futuristic solutions and innovative digital experiences that enable clients to transform and scale at speed

Ready to Optimize? Let’s Define Your Path Forward with Navixus

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