Business Consulting

Tech Mahindra professional consultants help to identify the right opportunities, the common pitfalls, and the most crucial aspects you need to watch out for. We have delivered the following benefits through our consulting business values to our customers

• Optimized processes and significant reduction in employee overhead costs
• Improved customer loyalty and brand stickiness
• Designed and delivered target operating model to enable digital transformation
• Improved process health and hygiene
• RPA assessment to automate and transform operations

Business Services Group

Tech Mahindra BPS offers rapidly deployable platform solutions and services to drive innovation, boost performance, and cultivate an ecosystem of collaborators.

Traditional businesses face competition from emerging players. This calls for transformation of their business and operating models and the need to continuously improve processes and make systems more efficient as well as enhance performance and outcomes.

D&A - Business Intelligence & Data warehousing

It is no longer an idiom, but has become a reality - Data is NEW OIL and it is fuel for the digital economy.

From strategic decision making to driving insight-driven business transactions, organizations have to slide-n-dice and churn tons of data. With spurt in abundance of data across the enterprise, managing this gigantic size of data and deriving valuable information from it is a challenge most of the Organization face.

Tech Mahindra is preferred partner of choice when it comes to helping customers maximize business value of their enterprise Information.

How the data is aggregated and stored is extremely important and plays a crucial role. Data warehousing improves the speed and efficiency with which different datasets are accessed by the corporate decision-makers and derive insights that help in guiding the business and form strategies that gives them an edge in the competition

Communications

With an array of service offerings for Communication Service Providers (CSPs), Telecom Equipment Manufacturers (TEMs) and Independent Software Vendors (ISVs), Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. We have successfully implemented more than 18 Greenfield Operations globally and have over 150 active customer engagements. We have been involved in transformation programs for around nine incumbent Communication Service Providers.

Infrastructure Management

Tech Mahindra’s IT Infrastructure and Cloud Services (ICS) offers a suite of reliable, responsive, flexible and proven infrastructure services and solutions that deliver differentiated value to our customer's business. Our rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes infra consulting, data center, end user computing, enterprise networking, enterprise security, IT infrastructure operation management and transformation services.

Digital Enterprise Solutions

We are now living in the Hyper Connected World where People to People, People to Things and Things to Things are connected because of advancement in Mobile, Long Term Evolution (LTE), IPV6, M2M Communication and Social Networks. Hyper connectivism has forced people to adapt to a Digital Lifestyle and also gives life to inanimate things such car, machines, equipment, etc. Tech Mahindra’s Digital Enterprise Solutions team help our customers to adapt today’s digital lifestyle such as

• Idea to action in minutes
• Anywhere anytime contextual services / information
• Purchase decisions based on online research
• Real-time engagement

Enterprise Business Solutions

Tech Mahindra has been helping enterprises achieve their business objectives to sustain competitive advantage. Our strategic partnership with key technology partners like Oracle, SAP, Microsoft and several others help us make a positive difference to customers by helping them align their businesses with the latest in Information Technology (IT).

We deliver superior projects, IT and business values to customers. We have extensive experience across Enterprise Business Solutions and different line of services - consulting, end-to-end implementations, upgrades, and support—helping customers implement, optimize and enhance value from their investments in the space of Business Intelligence & Performance Management, Enterprise Resource Planning and others.

Cybersecurity

Tech Mahindra has vast experience with cyber security solution development services and has developed strong competencies for implementing security in all stages of your enterprise security lifecycle. We support the traditional software models like Waterfall and Agile and the newer models like DevOps.

We provide end-to-end advisory, protection and monitoring services. We advise on your cybersecurity strategy depending on your current level of maturity to help you define your security posture, objectives and procedures. We protect your systems with our cybersecurity solutions and monitor your system to detect and react in advance of any cyber-attacks.

Our portfolio services include the Advisory, Advanced threat management and Protection Services to safeguard your digital enterprise against cyber-attacks and internal malicious behavior.

Overview

Client had a duplicated IT service model with multiple vendors, heterogeneous processes and poorly defined Service Level Agreements (SLA’s). As a result, the operating costs were quite high with very long project turnaround times.

Our Solution

Tech Mahindra helped our client consolidate from seven vendors to a single-sourcing model. This provided cost benefits of up to 50 per cent and significantly improved SLAs to above 97%.

Overview

Our client wanted to partner with a service provider who could offer scale and reduce operational costs. They also wanted to outsource procurement to become more efficient. The scope of their engagement with Tech Mahindra included IT, Business Process Outsourcing and engineering outsourcing services.

Our Solution

Tech Mahindra delivered defined and reliable results, driven from documented service levels to end business users for all IT support services. The client saved 25 per cent in ITC operational costs, and the manufacturing pedigree of the Mahindra Group opened up opportunities in procurement to provide lower-cost product supply. As part of the project, Tech Mahindra also established a Centre of Excellence to deliver business benefits.

Overview

Tech Mahindra provides support to our client’s online banking tool, core banking applications, payments and integration platforms.

Value Provided

Tech Mahindra have significantly improved and maintained service levels above 99 per cent and improved procurement forecast accuracy by 25 per cent. Our company has ensured there is near zero disruption to business services and created a comprehensive knowledge base for data centre migration. Included in our services, Tech Mahindra unified and centrally managed a virtual desktop environment that complied with local and financial security regulations.

Overview

Our client wanted to move away from legacy applications that were becoming expensive to maintain. They wanted to partner with a service provider who has experience in implementing Sonata and providing continued support.

Value Provided

Tech Mahindra provides an end-to-end management of the superannuation platform including infrastructure and member registry services. We help manage all third party integrations as well as provide vendor management support. Tech Mahindra has, over the years, provided a cost reduction up to 50 per cent and has consistently maintained quality above 99 per cent.

Overview

Our client is one of the pioneers in Australia for using data and analytics to drive business growth. Their current data and analytics platforms were being supported by multiple vendors resulting in higher costs and lack of accountability for service levels. The client wanted to partner with a single service provider with the right capabilities.

Value Provided

Tech Mahindra has been a strategic partner to our client in the data and analytics space for more than 10 years. We have successfully transitioned their data and analytic platforms from four vendors to be a single partner of choice within three months. Tech Mahindra has proposed to transform their data and analytics landscape by bringing in our own IP to provide better data lineage. During the client’s engagement with Tech Mahindra, we have also helped them automate manual reports, which has resulted in significant cost savings.