"I’ve got 99 problems,
but my warranty
#UNLOCKEXPERIENCES with WarrantEAZE
“It is not just enough that our products are best in class. Our aftersales/services need to be equally good. We spend several millions on warranty, and need to reduce at least 10% of it.”- A leading truck manufacturer
“Providing extended warranty to our clients is close to impossible, with different standards in each country we operate in. We need to develop a globally relevant system without boundaries” – A Fortune 500 US Auto OEM
“Our aftersales office processes claims from close to 700,000 repairs/ year. We need a system that can simplify this process and make it easy to draft extended warranty contracts.”- Another US based truck manufacturer
A one stop solution for all
warranty-related problems, WarrantEAZE.
Tech Mahindra’s WarrantEAZE is a business-friendly application that manages the lifecycle of warranty operations and extended after-sales service. Built on a leading business process and rules management platform, it integrates with existing systems and helps users provide intelligent and predictive after-sales service at the right time and at reduced costs.
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A dynamic business-processing engine automates the whole gamut of warranty management and extended service contracts, covering claim entry, adjudication, prior approval, dealer payments, parts return and supplier recovery thereby removing procedural bottlenecks
Artificial intelligence capability proactively warns against imminent product recalls
The warranty analytics component identifies patterns to predict potential repairs; helping OEMs avoid costly part replacements by sending out early warnings to the customer’s connected device/ vehicle
Machine learning algorithms automatically tag keywords in claim-related content and improves contextual search capabilities, leading to smarter decision-making
Supports with appropriate information in the drafting of extended warranty and service contracts, which in turn ensures the standardization of processes and business practices, growth of revenue, profitability and improved customer experience
Proven Business Benefits
How our clients have WarrantEAZE’d
Being one of the world’s largest automotive OEM’s meant having to work with a complex network of dealers, suppliers and customers, spending an alarming $3.5 billion annually for warranty claims. Here’s how we fixed it:
A Japanese automaker had to deal with fraudulent claims and customer dissent, owing to unreasonable waiting times at dealerships, sometimes many times over. Here’s how we fixed it:
A US based truck manufacturer was paying close to 1.8% of their revenue as warranty costs, and had trouble recovering parts and costs effectively from suppliers. Here’s how we fixed it:
FOR A CONNECTED FUTURE
At Tech Mahindra, we enable seamless convergence of processes, insights and people to unleash productivity gains for our clients, through digital transformation that lowers operating costs, enhances business growth, and empowers enterprises to stay future-ready.