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Engage, Enable, and Deliver

We help clients engage better with their customers across the customer lifecycle as well as enable the right experience, integrated with the right technology.

Your customers will remember your brand for the experience you provide… at every touchpoint.

Digital customer engagement is about crafting the right experience for your customers. We bring you the best design minds from across the globe to create a compelling blend of physical and digital experience.

We help you create the right customer digital strategy, gain customers through the best experience, and use the power of technology and platforms to engage with them.

Whether it is creative, content, campaigns, or commerce; Tech Mahindra has the skills and IP to manage this effectively for you.

Leading the Way

  • Case examples

Energy technology company in the US optimizes its martech stack for higher RoI

Improved data quality and B2B personalization improves conversions by 30%

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Swiss telco transforms CX and marketing effectiveness

Transformation across technology, data and experience layers improves conversions by 4x

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Leading telco in the UK adopts CX-led digital transformation

Holistic transformation delivers uplift of NPS by 30% after launching just one of the new products

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Global publishing company enhances business performance with employee-centric experience

Design-led intervention enables 60% better efficiency and 1.5x more revenues

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Leading Canadian bank provides frictionless home ownership experience to customers

A fully-digital mortgage experience allows customers to borrow up to $2m in just 30 min

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Global laminate manufacturer unifies commerce experience across 12 brands

CX stack with hybrid integration improves B2B orders by 50%

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Indian auto major enhances brand visibility and CX for premium segment

Physical-Digital experience design contributes to better customer engagement and higher sales

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Leading mobile operator in Europe

40+ point increase in NPS & Omnichannel Experience Design

USA’s largest non-profit health organization

27% quit rate delivered for a smoking cessation program

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