Revolutionizing the Insurance Industry

Insurers and reinsurers are undergoing rapid transformation driven by technology-led innovation that is reshaping the insurance industry. An integrated and enhanced customer experience, along with the growth of digital insurance ecosystems, platforms, and embedded insurance, is extending the industry's reach beyond traditional limits. Digital operating models are unlocking greater agility, flexibility, and scalability.More

Insurers and reinsurers are undergoing rapid transformation driven by technology-led innovation that is reshaping the insurance industry. An integrated and enhanced customer experience, along with the growth of digital insurance ecosystems, platforms, and embedded insurance, is extending the industry's reach beyond traditional limits. Digital operating models are unlocking greater agility, flexibility, and scalability. These shifts are further supported by restructuring the insurance value chain into modular components, enabling firms to reconfigure processes and capabilities to boost efficiency and accelerate innovation.

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Offering Insurtech Accelerators and Solutions

Transforming Insurance With AI, Cloud, and Data

Insurance is experiencing an unprecedented rate of transition due to economic, business, and technological changes. This shift is driving insurers toward rapid adoption of AI, product innovation, new channels, experience orientation, and cost optimization. Tech Mahindra brings the experience and capabilities necessary to enable insurers to lead this wave of change.

Life and Annuities

We drive AI-powered, cost-efficient transformation through cloud optimization, seamless integrations, and scalable TPA and insurance operations.

  • Achieved $240M in savings on Azure-based hybrid cloud infrastructure and software costs.
  • Reduced total cost of ownership (TCO) by 30–50% for Closed Books TPA operations.
  • Developed a GenAI-powered website to enhance customer engagement.
  • Built a high-performance integration layer capable of processing over 10,000 transactions per second across banking and insurance systems.

General Insurance (Property & Casualty)

We enable cost-efficient, data-driven insurance transformation through cloud migration, fraud analytics, and streamlined policy issuance via modern core systems.

  • Reduced data costs by 50% during AWS cloud migration.
  • Completed 13 full-suite Guidewire implementations, achieving 30% faster migration to Guidewire Cloud.
  • Delivered $15 million in annual savings through AI/ML-driven fraud analytics.
  • Reduced policy issuance time by 70% through business process reengineering.

Reinsurance

We empower reinsurers with AI-led underwriting, legacy modernization, and innovative solutions to boost engagement, revenue, and operational efficiency.

  • Developed the world’s leading automated underwriting platform, adopted by over 70+ global carriers.
  • Achieved a 40% reduction in modernization effort using GitHub Copilot for legacy systems.
  • Delivered an innovative sustainability reporting platform powered by Palantir.
  • Built next-generation insurance products recognized with multiple global innovation awards.

Our Services

Enhancing Customer and Agent Experiences with GenAI

Create intuitive, retail-grade experiences across new business, underwriting, servicing, and claims using BORN design and GenAI. Data-driven customer journeys, digital onboarding, guided selling, and intelligent quoting help improve satisfaction, efficiency, and conversion.

Unlocking New Revenue Streams with GenAI

Unlock new revenue opportunities through GenAI-powered data transformation and next-generation product engineering. Modernize insurance data ecosystems, enable hyper-personalized experiences, and accelerate product innovation with modular architectures and digital twins.

Driving Cost Efficiencies Across the Ecosystem

Reduce IT and operational costs through hybrid cloud modernization, software rationalization, workload optimization, and GenAI-powered application management. AMS.NXT enhances agility while delivering scalable infrastructure and sustainable savings.

Transforming BPS with Intelligent Automation

Transform customer service, backend operations, and retirement administration with proprietary LLMs, agentic AI, and the iSURE framework. Intelligent workflows, conversational automation, and AI-enhanced TPA services help reduce costs and improve efficiency.

Enabling the Next-Gen Insurance Enterprise

Accelerate Guidewire transformation and enterprise modernization with cloud migration, managed services, and secure architecture design. Proven implementation playbooks help improve interoperability, compliance, scalability, and long-term business growth.

Leading the Way

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Whitepaper

Breakthrough Cloud Technology Simplifies Core Banking System Migration

Synthetic Data and Its Application in Insurance

Whitepaper

Synthetic Data and Its Application in Insurance

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Aviva India Partners with Tech Mahindra to Accelerate its Digital Transformation

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Analyst Insights

Everest Group Life and Annuity Insurance IT Services Peak Matrix® Assessment 2024

Everest Group's Guidewire Services PEAK Matrix® Assessment 2024

Report

Everest Group's Guidewire Services PEAK Matrix® Assessment 2024

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White Paper

Maximizing the Value of Data in Insurance

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White Paper

A Perspective on Guidewire ClaimCenter Data Migration

Thought Leadership

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Infrastructure Optimization and Hybrid Cloud Journeys of Insurance Carriers

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Unifying the Insurance Ecosystem: Exploring Key Changes and Reforms

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Automation Opportunities in Life Insurance Illustrations

Leveraging Technology to facilitate a seamless consumer buying experience.

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Digitalizing Submission intake for Commercial Insurance Underwriting

Increasing Submissions Process Efficiency Through OCR and Automation.

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Geospatial Intelligence: Revolutionizing Property Insurance Industry

Geospatial imagery and computer vision is set to transform the way property insurance underwriting will be managed in future.

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Insurance Industry's Digital Transformation

Navigating through the Fog while balancing Innovation and Tradition.

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Empowering Life Insurance Agents with Digital Tools

Digitally empowering agents for seamless sales and monetizing business opportunities.

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Leadership Perspectives: ESG in Insurance featuring Rohit Puranik, SVP and Head, Insurance Americas

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The Rise of Embedded Insurance - A game changer for the Insurance Industry

What's in it for insurers and how can they start the embedded insurance journey.

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Ushering in a New Era of Generative AI in Insurance

Explore insights into how to operationalize GenAI to reap its benefits.

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Defining the NXT for Insurance Underwriting: Automated Submission Prioritization

A cognitive solution that effectively prioritizes and assigns the submission to the right underwriter with no human intervention.

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General Insurance Claims Transformation in ANZ, Driven by the NXT Era of Cloud Specialization

Describes the transformation of general insurance claims processes in ANZ through cloud specialization, improving speed and efficiency.

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Maximizing Business Value Post Guidewire Implementation

This blog discusses how a companies can leverage Guidewire's software to enhance operational efficiency, customer satisfaction, and overall business value.

Maximizing Business Value Post Guidewire Implementation – Part 2

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Maximizing Business Value Post Guidewire Implementation – Part 2

Case Studies

Frequently Asked Questions

Our FAQ section is designed to guide you through the most common topics and concerns.

Technology is enabling insurers and reinsurers to improve customer experiences, expand digital insurance ecosystems, support embedded insurance models, and increase operational agility. Advances in AI, automation, and digital platforms help organizations respond to evolving market demands more effectively.

Insurance services include experience transformation, new business enablement, underwriting support, policy servicing, claims modernization, and agent enablement. These capabilities help insurers improve efficiency, accelerate decision-making, and enhance customer engagement across the insurance lifecycle.

GenAI helps create personalized, data-driven journeys for customers and agents. It streamlines interactions, improves service quality, supports faster responses, and enhances operational efficiency throughout policy acquisition, servicing, and claims processes.

Digital onboarding, guided selling, and intelligent quoting solutions help agents simplify customer interactions and reduce administrative effort. These capabilities improve productivity, support faster policy issuance, and increase conversion rates while meeting evolving customer expectations.

Tech Mahindra combines deep insurance domain expertise, GenAI-led innovation, digital operating models, and ecosystem partnerships to help insurers modernize operations, enhance customer experiences, improve agility, and support sustainable growth in a rapidly evolving market.

Get In Touch

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