Quality Beyond Compliance

In a world of rapidly evolving technology, increasing delivery complexity, and rising customer expectations, quality must be embedded in every decision, process, and outcome. Quality is no longer just a compliance requirement. It’s a business differentiator.

QWay, TechM IT's internal quality group, transforms quality into a strategic advantage through strong governance, process excellence, delivery assurance, knowledge management, and data-driven insights. By fostering a quality-first mindset, QWay helps us improve predictability, mitigate risks, strengthen customer confidence, and deliver excellence: First Time Right, Every Time.

0 +
Quality Experts
0 K+
Delivery Professionals Supported
0 +
Global Locations Certified for Quality Systems
0 %
Compliance Across Quality Certifications and Client Audits

Our Key Enablers

Delivery Assurance (DA)

Supports service lines to achieve delivery excellence through proactive governance, risk identification, and adherence to organizational standards across the delivery lifecycle.

Delivery Risk Management (DRM)

Drive proactive, data-driven risk identification, ensures early visibility, minimizes critical risks and escalations, and eliminates surprises.

Quality Certifications & Audits

Ensures adherence to industry standards and best practices through effective audits, proactive compliance monitoring, and timely resolution of non-conformities.

Metrics Council (MC)

Define process measurement system, collect performance data, analyse results, and publish process baselines and benchmarks.

Knowledge Management (KM)

Enable enterprise-wide knowledge capture, reuse and standardization to accelerate delivery, improve productivity, and maximize knowledge value. TechM’s internal Knowledge Management System, k-STORE, centralizes organizational knowledge assets to enable knowledge capture, sharing, and reuse at scale.

Process Excellence Group (PEG)

Acts as the custodian of organizational processes including enablers, conduct quality trainings across organization and drive continuous improvements. TechM’s internal Quality and Business Management System, QExcellence, supports enterprise-wide continuous improvement through the plan-do-check-act (PDCA) framework.

Tools Enablement

Support and maintain project management and delivery excellence tools and provide MIS and dashboard updates.

Quality Project Management Office (QPMO)

Supports operations, track projects, create MIS reports, monitor quality initiatives, and proactively flag risks.

Leaders Speak

CEO Image
Creating lasting IMPACT requires organizations to embed quality into the DNA of their business processes. At TechM, we strive for Quality to transcend compliance and become an enterprise-wide differentiator across value chains, thereby supercharging excellence the Quality way and empowering businesses to enhance agility, performance, and customer trust.

Tripti Arora

Vice President & Global Head - Quality, Tech Mahindra

Thought Leadership

Views

The Strategic Impact of Quality Management on Digital Transformation Initiatives

Frequently Asked Questions

Our FAQ section is designed to guide you through the most common topics and concerns.

QWay brings process standardization, quality gates, estimation models, and delivery governance into the engagement lifecycle. This improves delivery visibility, reduces deviations and strengthens confidence in meeting timelines and commitments.

QWay enables proactive risk identification through early warning systems, governance reviews, technical assessments, and independent delivery assurance. Supports earlier intervention, faster corrective action and reduced impact on cost, schedules and customer experience.

QWay embeds quality into TechM IT’s day-to-day delivery through standardized processes, audits, maturity assessments, and alignment with recognized frameworks such as ISO, CMMI, TL9000, and Tech Mahindra Way. This helps ensure consistent execution, strengthen compliance and improve governance maturity.

By leveraging reusable assets, estimation frameworks, knowledge repositories, automation, and AI-enabled delivery insights, QWay helps reduce rework and improve planning accuracy. This supports faster execution, better resource utilization and improved efficiency without compromising quality.

QWay drives continuous improvement in TechM IT through benchmarking, lessons learned, maturity assessments, and data-driven governance. This helps the business strengthen operational resilience, improve stakeholder satisfaction, enhance delivery transparency, and build a scalable quality-first delivery ecosystem.

Get In Touch

Need more information?  
We will take approximately 3-5 working days to respond to your enquiry.