Business Process Services | Tech Mahindra

Our Mission

As Tech Mahindra’s BPS arm, we make it our mission to understand everything from the position of our customers. Our guidance allows customers to unveil new ways to disrupt their respective industries. 

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Our solutions work towards the larger goal of delivering NXT.NOW™ through the AAC (analytics, automation and consulting) model, providing next-generation digital CX and back office services across multiple industries.

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Benefits for Every Business

Deliver transformational benefits, identify efficiency drivers, and increase overall business value.

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members of our human and digital workforce
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delivery centers in 15 different countries
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languages
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global customers

Industries We Serve

Communications, Media and Entertainment

Tech Mahindra creates solutions for communication service providers (CSPs), telecom equipment manufacturers (TEMs), and independent software vendors (ISVs). We are the chosen transformation partner for several leading wirelines, wireless, and broadband operators worldwide.

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Healthcare and Lifesciences

Tech Mahindra enables healthcare providers and life science companies to evolve with changing regulations and growing demand for digitizing IT and operations. With our strategic and technological advantages, we can help leading organizations improve healthcare outcomes for patients worldwide.

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Banking and Financial Services

Tech Mahindra enables banking and financial services companies to innovate their retail banking, lending and leasing, cards and payments, asset and wealth management, investment banks, and stock exchanges. Our solutions help clients offer better products, services, and superior customer experiences. 

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Insurance

Tech Mahindra’s solutions enable insurance companies to take proactive, technology-led steps to improve customer experiences while encouraging profitability. Our solutions give insurers the means to optimize premiums, process and identify fraud claims, and predict retention.

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Energy and Utilities

We help leading energy and utility providers adopt analytical practices, find solutions to speed up nuisance resolutions in grids and help companies improve their market stay and performance.

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Manufacturing

As an organization, we’re specially equipped to partner with world-class manufacturers based on our deep expertise in mechanical and engineering, sales and service processes, and hands-on factory floor operations.

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Retail and CPG

Our expertise in business process services for the retail sector has translated into overwhelming success for some of the biggest brands. We’re equipped with transformational BPS technology that delivers next-generation platform solutions and automation for companies operating on a global scale.

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Travel, Transport and Hospitality (TTH)

We provide state-of-the-art customer experiences with TTH BPO services. This includes multiple sectors, such as workforce management, multilingual omnichannel travel CX services (front and back-office), hospitality BPO services, and knowledge management.

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Hi-Tech

We help our hi-tech clients navigate digital obstacles. With over two decades of experience, our dedicated team can assist in all sectors, including data and analytics, cloud platforms, computer-aided process engineering (CAPE), and more.

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Our Services

Consulting NXT.NOW™

We go beyond conventional consulting. We create evolutionary roadmaps for businesses worldwide, leading from legacy processes to transformative solutions.

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Accelerating Growth

We develop advanced on-premise and cloud solutions, enabling your business to capitalize on ongoing digital transformations within their respective industries. With this, we give each customer a future-ready path forward. 

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Suite of Offerings

Our business process services are at the forefront of commercial evolution, leveraging tech-led solutions, innovative IPs, platforms, and strategic partnerships for a digital-first suite of offerings.

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Business-Process-as-a-Service

Tech Mahindra's integrated BPaaS solution empowers your team with software powered by intelligent, AI-driven analytics and automation technologies. Outsourcing these manual processes with our BPaaS solution will enhance your day-to-day operations while reducing unnecessary costs on mundane tasks.

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Navixus™

Enterprises today, are facing an onslaught of challenges compelling them to adopt a proactive approach to continue to the meet the rising demands of their customers. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus™, TechM BPS’ business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys like never before.

Leading the Way

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Brochures

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Thought Leadership

Leaders

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Why Digitally Transform Your Back Office Operations
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Why BPO Companies Are Integral to a Client’s Innovation Journey
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The Business Process Evolution: Powered by Digital Transformation
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Business Sustainability Post Covid-19 Crisis
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Hyper Personalization – A New Norm in Customer Service

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