Navixus™ | Tech Mahindra

Navigating Our Customer's Journeys

Enterprises today, are facing an onslaught of challenges compelling them to adopt a proactive approach to continue to the meet the rising demands of their customers. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus™, TechM BPS’ business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys like never before.

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Enterprises today, are facing an onslaught of challenges compelling them to adopt a proactive approach to continue to the meet the rising demands of their customers. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus™, TechM BPS’ business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys like never before.

  • Reinventing CX and overall operations by solving complex customer engagement, business, and technology challenges.
  • Proven track record in achieving clients’ desired outcomes by leveraging our extensive functional and technical skills.
  • We recommend and deploy the platforms that are best suited to meet client-specific short-term and long-term needs.
  • Thousands of successful projects which instil confidence in clients who turn to us for innovative outcomes.
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Navixus Centers of Excellence (CoE)

Consulting

Understanding your current business process and creating an optimization map to reach the desired ‘to-be’ state with strategic consulting.

Technology Enablement

Improve efficiency, optimize manpower utilization and cost of business, and enhance CX and employee engagement with automation.

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Analytics

Move from reactive to a proactive and predictive way of working with advanced analytics capabilities delivering cutting edge AI/ML solutions.

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CX Technology

Best-in-class contact centre and engagement desktop solutions to deliver a hyper-personalized experience to your end customers.

Operational Excellence

Leverage proven frameworks and enabling tools to empower your workforce and increase overall productivity.

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Managed Technology

Experience and expertise coupled with latest technologies helping with management, support, optimization, customer experience, and more.

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Our Offerings

Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define, Design, Develop and Deploy). This comprehensive end-to-end solution suite is personalized to meet an enterprise’s customer facing and back-office requirements.

Define
  • Opportunity Assessment
  • Strategic Roadmap
  • Process Optimization
  • Solution Blueprint
Design
  • Contact Center as a Service
  • Engagement Desktop
  • AI / Automation
  • Knowledge Management
Develop
  • Workforce Management
  • Quality Management
  • Big Data Management
  • Dashboards & Analytics
Deploy
  • Delivery Management
  • Managed Services
  • Performance Management
  • Continuous Improvement

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