Navixus Managed Technology CoE | Tech Mahindra

Overview

A Navixus global center of excellence (CoE) delivering end-to-end managed technology solutions that go beyond day-to-day support to encompass continuous optimization of customer experience (CX) technology.

Our Offerings

Incident Management

Taking complete ownership of technical issues and resolving with 24x7x365 availability and enterprise level SLAs

  • Industry leading SLAs
  • Root cause analysis
  • Vendor support
  • Issue escalation and resolution
Performance Management

Building, integrating, and managing cloud CX platforms, ensuring efficient and dependable delivery of experiences

  • System health checks and alerts
  • Monitoring and alerts
  • License management
  • Upgrade planning and suppor
Continuous Improvement

Providing ongoing support, improvement, and optimization with critical support services and trained resources

  • Platform optimization
  • Configuration and development
  • Tuning and recommendations
  • Containment and CX improvements
Keep The Lights On(Unlimited)
  • Break-fix, incident management and MACD
  • Upgrade support
Configuration and Change Management (Monthly Cap)
  • Day-to-day system administration
  • Projects and scoping
  • Education
  • Enhancements
Proactive Services(Included)
  • Performance monitoring
  • System optimization
  • License management
  • Quarterly business reviews

Navixus Centers of Excellence (CoE)

Consulting

Understanding your current business process and creating an optimization map to reach the desired ‘to-be’ state with strategic consulting.

Intelligent Automation

Improve efficiency, optimize manpower utilization and cost of business, and enhance CX and employee engagement with automation.

Analytics

Move from reactive to a proactive and predictive way of working with advanced analytics capabilities delivering cutting edge AI/ML solutions.

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CX Technology

Best-in-class contact centre and engagement desktop solutions to deliver a hyper-personalized experience to your end customers.

Operational Excellence

Leverage proven frameworks and enabling tools to empower your workforce and increase overall productivity.

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