Pega | Tech Mahindra

Demystifying Digitization

Tech Mahindra’s award winning Pega technology practice has delivered transformation success to customers across industries worldwide. With our deep and vast expertise around Intelligent Automation, Low Code and AI Powered Decisioning – we enable innovation focus, strong business understanding and solution accelerators across key industries such as Banking, Insurance, Healthcare, Automotive, Telecommunication and Public Services.

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Tech Mahindra’s award winning Pega technology practice has delivered transformation success to customers across industries worldwide. With our deep and vast expertise around Intelligent Automation, Low Code and AI Powered Decisioning – we enable innovation focus, strong business understanding and solution accelerators across key industries such as Banking, Insurance, Healthcare, Automotive, Telecommunication and Public Services.

  • Excellence in Pega Application and Delivery
  • Exceptional Track Record of Joint Solutioning with Pega
  • Pre-Built Platforms, Solution and Technical Accelerators
  • Proven Scalability for Strategic Customer Initiatives
  • Experience in Setting-up and Operationalizing COE’s for Customers
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Competency and Expertise

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Pega COE and Industry Accelerators
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Years of Experience

Pega Capabilities

  • Digital Process Automation  
    BPM, Case Management, 
    Workflow Orchestration
  • Digital Customer Experience 
    1-1 Engagement, 
    Customer Service
  • Low Code, No Code 
    Citizen Development
  • Intelligent Automation 
    RPA, RDA, Workforce Intelligence
  • Strategic Business Applications 
    Industry Frameworks

Industry Solutions

Tech Mahindra is the chosen digital transformation partner for some of the largest banks globally. We provide solutions based on Connected Services, Connected Operations and Connected Business Models.

Key solutions

  • Customer Lifecycle Management
  • Collections Processing System
  • CRM with Next Best Action
  • Dispute Management

Tech Mahindra is the chosen digital transformation partner for major insurance companies globally. Our solutions drive profitable growth by harnessing the power of data and redefined customer experiences.

Key solutions

  • Intelligent Claims Processing
  • Zero-touch Underwriting

Tech Mahindra's new generation solutions addresses the evolving requirements of the Telecom industry, to achieve strategic advantages at key moments of the customer lifecycle.

Key solutions

  • Order Management
  • Customer Onboarding

Tech Mahindra provides healthcare solutions based on Connected Care, Connected Products and Connected Experiences. Through automation, our custom solutions help boost operational agility and reduce costs.

Key solutions

  • Provider Onboarding
  • Group Enrollment
  • Group Sales Automation
  • Pharma Co-Vigilance

Tech M's manufacturing solutions target problems across the product lifecycle- from new product introductions, order management, field service and warranty management to overall connected experiences.

Key solutions

  • New Product Introduction
  • Order Management
  • Connected Service Experience
  • Digital Procurement Management

With the right mix of technology and domain acumen, we have successfully delivered services and solutions to customers across the film, gaming, sports, publishing and information segments.

Key solutions

  • Digital Supply Chain Management
  • Customer Loyalty Enhancement
  • Social Media for a Smarter Enterprise

Tech Mahindra has developed and implemented custom-made solutions that have transformed the hi-tech industry. Our focus is on Operational Excellence, Customer Experience and Time to Market.

Key solutions

  • Integrated Warranty Management
  • Advanced Product Quality Planning
  • Order Management Solution

Technology Innovation

AftEAZE

Tech Mahindra’s AftEAZE platform efficiently manages connected assets, service management, and claims transformation, covering the entire end-to-end post-sale and aftermarket journey of vehicles or assets, from sale to alerts and monitoring, service visits, diagnostics, repairs and handover, warranty claims, supplier recovery, and repurchase. ROI derived from reduction in warranty spend and costs, avoidance of anomalous repairs, improved CSAT & NPS, increased sales in extended service contracts , scaling for adoption of EV / Electrification and Connected Ecosystem.

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Pega Upgrades and Cloud Migration Playbook

Pega Upgrades and Cloud Migration Playbook is your go-to digital guide for upgrading and modernizing applications on the cloud. It efficiently monitors upgrades and migrations, providing configurable operational guidelines and status dashboards. This ensures a smooth process, tracking critical path assignments and timelines with ease.

Sailonomous

Sailonomous empowers Pega customers to implement solutions swiftly and predictably, ensuring a progressive return on investment and tangible business impact. A platform that helps in crowd sourcing solutions, frameworks, methodologies, tools and accelerators to help kickstart an autonomous enterprise transformation.

Order Management

The Order Management solution, created from extensive market research, incorporates customizable features for diverse processes across various sectors. This design allows for swift development, providing businesses with a configurable workflow to efficiently handle Enterprise Orders from 'Lead generation' to 'closure'.

Discovery Research Platform

The Discovery Research Platform acts as a one-stop hub for orchestrating scientific research processes in pharma and drug discovery. Using smart automation, it simplifies repetitive tasks and integrates with different applications to gather data, making the research process collaborative and streamlined.

Advanced Clinical Trials Platform

The Advanced Clinical Trials Platform revolutionizes the patient trials and operations by optimizing workflows and introducing a digital patient engagement platform. It innovatively bridges the gap in the clinical trial landscape, improving the patient experience.

Digital Customer Onboarding and Lending Framework

The Digital Customer Onboarding and Lending Framework automates and transforms consumer lending businesses, covering mortgages, personal loans, credit cards, virtual wallets and various product lines.

Digital Cockpit Management

The Digital Cockpit Management serves as a comprehensive front-end/interface, reducing operational workload for procurement teams. It enables efficient data integration, supporting faster decision-making and swift execution.

SafeOps

SafeOps, a collaborative solution from Tech Mahindra and Pega, is tailored to assist companies across industries in meeting ongoing regulatory requirements and ensuring operational compliance. With diverse compliance requirements that vary by location, managing these obligations efficiently is crucial. SafeOps provides a streamlined approach, moving beyond the limitations of spreadsheets and emails, offering a rapid and effective solution to address current regulatory challenges and establish a foundation for future innovation.

New Age Delivery

Our innovative New Age Delivery platform harnesses cutting-edge technologies, frameworks, and continuous delivery models to revolutionize the design, development, and deployment of Pega applications, delivering faster, cost-effective, and superior results.

Dynamic personalization for Seamless CX

Dynamic personalization for Seamless CX helps to execute omni-channel customer journeys, while delivering personalized engagement across all customer touchpoints. Powered by AI for customer experience management teams we implement a holistic Pega CDH program that builds an immersive brand experience and helps deliver it through digital channels.

Everything You Need to Know

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Playing to Win: Reimagination and Rapid Delivery of Aftersales Customer Journeys to Drive Navistar 4.0
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Webinar: Digital Acceleration of Discovery Research
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Webinar: What’s Next in Aftermarket Services?
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Tech Mahindra’s Pega Technology Practice
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WarrantEAZE your Business with Tech Mahindra
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Report

IDC Tech Spotlight: Closing the Loop on Warranty for the Digital Age

Newsroom

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Tech Mahindra is a gold sponsor at PegaWorld 2024
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Tech Mahindra Scales Up Partnership with Pegasystems to Provide Innovative Solutions to Customers Globally