TechM Named ISG Leader in Insurance ITO Services 2026
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Report Summary

Tech Mahindra earns Leader recognition in the ISG Provider Lens™ Insurance ITO Services Global 2026 Report. The quadrant evaluates providers supporting insurers across legacy core modernization, regulatory and compliance enablement, cloud-native and data-driven operations, and GCC enablement via BOT models.

ISG highlights Tech Mahindra’s network and engineering-led approach, underpinned by telecom-derived digital engineering, BFSI experience, and delivery capabilities across Property & Casualty and Life & Annuities markets. The report also recognizes Tech Mahindra’s expanded insurance portfolio, outcome-driven delivery at scale, investments in insurance-led capabilities, and BORN-led design across underwriting, servicing, and claims.

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Key Highlights

Engineering-led Insurance Modernization

Supports insurers in modernizing legacy estates while improving operational agility across core insurance functions, including underwriting, claims, policy administration, and digital channels.

Expanded Insurance Capability

Strengthens its portfolio through investments exceeding $500 million in insurance. This spans the acquisitions of Tenzing and CTCO, as well as insurtech investments in Swifter and Surance.

Delivery Outcomes at Scale

Delivers measurable value through savings from Azure hybrid cloud, TCO reduction, high-volume integration layers, and an automated underwriting platform processing millions of applications annually.

Insurance-focused Innovation

Brings platforms and accelerators such as TechM Orion, TechM AgentX, amplifAI0->∞, and Email amplifAIer to support underwriting, claims, and customer engagement use cases.

Experience-led Transformation

Combines insurance domain knowledge with BORN-led design to create more intuitive experiences across new business, underwriting, servicing, and claims.

Built on a strong engineering heritage, Tech Mahindra combines deep insurance domain expertise, proven accelerators and AI-augmented capabilities to help insurers modernize with confidence. Its capabilities span legacy and cloud modernization, data, product engineering and managed services, with Agentic AI increasingly embedded across the software development lifecycle to improve engineering productivity, accelerate delivery and reduce transformation costs. This combination positions Tech Mahindra to support insurers in modernizing complex technology estates while balancing transformation speed with operational resilience.

Ashish Jhajharia and Sandhya Navage,
Lead Authors, ISG Provider Lens™ Insurance ITO Services Global 2026

Our Strengths

  • Combines digital engineering, BFSI experience, and insurance domain knowledge to support modernization across Property & Casualty and Life & Annuities.
  • Advances insurance capabilities through investments, acquisitions, and insurtech partnerships across Guidewire, Property & Casualty, and Life & Reinsurance.
  • Drives business outcomes through hybrid cloud, TCO reduction, systems integration, and automated underwriting.
  • Applies AI-powered platforms and accelerators across underwriting, claims, and customer engagement.
  • Uses BORN-led design to improve policyholder and operational experiences across the insurance value chain.