Managed Services for Entire Infrastructure of an UK Insurer | Tech Mahindra

Managed Services for Entire Infrastructure of an UK Insurer


Is an independent insurer operating in the Lloyd's, UK, Continental Europe and Bermudian Markets

Business Challenges

  • Optimize cost of its Service Operations while keeping the risk of service failures to a minimum
  • A single prime partner to deliver and transform services with the right mix of innovation and future proofing, without compromising on quality & security
  • Improved Access to resources and technology
  • Leverage Supplier's size, scale, innovation and expertise to make overall improvements in the delivery of the Services
  • To agree on a contract framework that gives the client the flexibility to ramp services up and down according to requirements.
  • Better linkage of costs to the discrete Service provided along with better financial MI and accuracy associated with invoicing and charge back

Solution Highlights

Service Quality

First class customer experience underpinned by excellent service quality


Ability to scale up on a global level to support the future growth of Client


Minimum Service downtime and achieve high service level


Prompt response to incidents to meet aggressive SLAs / OLAs


Minimize overall operating cost of the service without impacting quality

Value Delivered

  • End-User Satisfaction by leveraging Near Shore Service Desk from MIT Belfast location
  • Dashboard providing real-time reporting on performance of Business Services
  • Dedicated Service Management Office for ensuring Service Management quality is measured and maintained
  • De-risking 3rd party dependency for DC Facility and Network Services by leveraging our strategic relationship with BT
  • Optimized Cost of IT Operations by leveraging Off Shore from MIT India Operation Center