Salesforce | Tech Mahindra

Partnership Overview, world’s #1 CRM platform, provides a platform of convergence and engagement, empowering organizations to create hyper-personalized journeys tailored to customers' needs.

A Platinum Partner

Since 2006, Tech Mahindra has grown to be a platinum partner providing our customers with connected experiences from a journey of awareness to acquisition through retention and loyalty.

  • Salesforce Platinum Consulting Partner
  • 150+ Successful projects delivered
  • 1500+ Salesforce Consultants
  • Salesforce Center Of Excellence – A Team of highly skilled Salesforce Architects for health check, Governance and best practice alignments.
  • 9.3 Consistent Customer Satisfaction score
  • Experience in leading eco-system products (Vlocity, Apttus, Servicemax) besides Salesforce Cloud offerings

Our Service Offerings

Consulting & Roadmap

Business Process Consulting and Application Roadmap. With our deep knowledge of multiple business domains combined with Salesforce product knowledge and implementation, we can help you envisage and build an innovative and connected customer engagement along with highly effective business processes.

Center of Excellence

Engagements delivered through technology and domain best practices. When you have Salesforce implementation catering to multiple lines of business cutting across geography, it is important to establish a centralized control of global processes, reusable components, accelerators and frameworks to get the best out of the platform. Our architects and consultants can help to setup a Salesforce Center of Excellence, paralleled with our CoE to drive best practices and innovation.


SF Prime for Phased Rollout and speed to market. We bring best-of-the-breed Consultants, Architects and Developers to seamlessly deliver the envisaged Salesforce solution, leveraging our proven Hybrid-Agile framework, SF-Prime. Innovation is key in all our transformations and is well-driven by our Center-of-Excellence, ensuring adherence to Salesforce Governance and Best Practices, for a robust and highly scalable solution.

Managed Services

Established and proven frameworks for BAU. From transition to support, we are well equipped with set of tools, templates, processes and a tailored service catalog to ensure a hassle free BAU. We thrive in bringing Operational efficiency to significantly reduce OpEx enabling you to focus on Transformation projects.

Health Checks

Health check & Audit of the Salesforce environment. With constant configuration changes and customization over a period of time, the Salesforce platform can tend to accumulate Technical debts causing Security, Scalability and Robustness issues - Our team of experts from the CoE can conduct audits and health checks on the instance, provide a solution plan to fix / mitigate all identified debts and pave way to a healthy scalable platform.


Salesforce Support as a Service. Our new and improved Service Support Model for Salesforce, SpaaS, driven by Automation & Intelligence is designed to deliver productivity gains and operational excellence, enabling you to invest in business growth. SpaaS covers Administration, Issue Resolution, Enhancements and Deployment Management with DevOps and Automation.