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Customer Centricity Office
Understanding problem areas, business processes, and the strategic business direction of our customers

Customer Centricity @ Tech Mahindra

Customer Centricity is the first of our five values. We ensure that we live this value through our Customer Centricity Office (CCO). Our customer-centric culture spans across the organization ensuring better services, experience, and better value for money for our customers.

Continued focus on customer centricity has propelled Tech Mahindra to be a trusted partner and advisor. It is our priority to understand the problem areas, business processes, and the strategic business direction of our customers.

CCO works non-intrusively with various teams such as delivery, sales, and support functions to elicit the most positive customer responses and outcomes. It is our constant endeavour to help customers achieve results most urgently and effectively by resolving concerns if any. Customer centricity offices track all the critical customer escalations, consult aid, and expedite the necessary actions that are required to close these escalations quickly by working together with the teams.

Customer centricity offices track all the critical customer escalations and also consult aid and expedite the necessary actions that are required to close these escalations quickly by working together with the teams.

CCO Modus Operandi

Our pro-customer centric initiatives include meeting customers pro-actively to understand the pulse on the ground, monitoring customer concerns if any, and measuring customer satisfaction through customer survey known as NPS (Net Promoter Score) or CaPS (Customer as Promoter score) via a third party.

Our focus on Customer Centricity via our CCO enables us to be connected with our customers 24/7.

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