Building Integrated Customer Experiences in the Telco Space

With an array of service offerings for Communication Service Providers (CSPs), Telecom Equipment Manufacturers (TEMs) and Independent Software Vendors (ISVs), Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Our offerings are based on 3 Mega Trends.

The 3 Mega trends are:
  • 5G Revolution
  • Customer of Tomorrow
  • Telco Media Convergence
Working with 12/ Top 20 Wireless CSPs
Helping transform 3/ Top 3 CSPs in Europe
Involved with 5/ Top 5 TEMs
Transforming 2/ Top 4 CSPs in India

What We Serve

  • Our Approach
  • Business.NXt
  • Experience.NXt
  • Platforms.NXt
  • Infra.NXt

A deep dive into our 3-4-3 strategy designed to help enterprises Run, Change and Grow!

  • Run Change Grow

    3 mega trends in the industry, 4 tech bets that need immediate attention which will lead to the 3 outcomes of Run, Change and Grow!

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We are enabling CSPs to provide innovative enterprise solutions

  • 5G-4-E

    Our yin-yang approach of Network Services coupled with vertical solutions

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  • Data Monetization

    Leveraging data based insights to aid top line

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  • Data & Analytics

    Helping enterprises ease their Data journey

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  • Levers

    5G for Networks

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We drive customer-centricity in employee and customer experience

  • Experience Interaction Design Services

    Reach large audience, engaging customers better via online channels

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  • Social Media Integration

    A Cloud based Social Media platform with Operational excellence to help customer service teams

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  • Loyalty Management

    Enterprise Mobility Solutions

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  • Levers

    What enables our solutions

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We deliver Digital BSS to our customers using platforms & services

  • AI OPS Services

    Leverage Artificial Intelligence to Auto-Discover, Correlate, Visualize & Act

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  • Digital BSS (Cloud Enabled)

    5G Use Cases coupled with Customer Expectations, Technology Evolution & Business Model Changes are driving Digital Transformation

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  • Platforms

    Digital platforms that help build businesses of the future

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  • Levers

    What enables our solutions

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Helping Reduce OPEX Expenditure inNetwork Infrastructure

  • Enterprise Network-as-a-Service

    Uplifting enterprise network ecosystem with new age Software Defined technologies and Automation

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  • Virtual and Open RAN

    Making networks more flexible, agile, and cost-effective while eliminating vendor lock-ins

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  • Cloud Transformation

    Providing Enterprises with an Intelligent Infrastructure Operations Framework

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  • 5G Lab Services

    Uplifting network ecosystem of enterprises

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  • Levers

    What enables our solutions

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Tech Mahindra’s Role in Transforming Least Developed Countries

Leading the Way

  • Whitepapers
  • Report
  • Brochures
  • Case Studies
Relevance of Agent Assisted Journeys in Customer Service

A Tech Mahindra Perspective on a well-balanced CX strategy for today’s Telcos

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BSS Strategies for a Software-Led Telco

Digital BSS Strategies to propel CSPs towards new avenues and exponential growth

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Modern Data Exchange Capability & Offering

Navigating the age of data to derive value

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Telecom Inventory Management and Network Planning Transformation

Leveraging Digital Resource Automation

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Network Slicing: OSS/ BSS Key to Commercial Success

Enabling new revenue opportunities from customized services

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Open Mobile Networks: Systems Integration and Automation

Accelerating service provider transformation by addressing the network requirements

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Tech Mahindra ranked by ISG as Leader & Rising Star

Network - Software Defined Solutions and Service Partners 2020 study

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iDecisions for Telecom

Analytical Business Process Management for 5G Services

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AI/ML with GAiA

An Artificial Intelligence Platform To Build The NXT AI Ecosystem

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Data Monetization

The 5-year USD 100B revenue opportunity for Telcos to harvest

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Data & Analytics and AI Suite

Driving disruption in Communications, Media & Entertainment space

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Transforming Customer Experience with the SRE Framework

Elevating operational efficiency for a US-based Fortune 500 enterprise

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Connecting LDCs Through Affordable Smartphones

Building Next-Gen & Customizable Smartphones

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Enabling seamless OSS transformation for Vodafone

Facilitating automation and enhanced revenue with OSS partnership

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Live to Rise

H3i CITO Awards 2020-21

Received Awards for Most Valuable Partner (Third Year in a Row), Best Innovative Solution and Best Support During Covid 2020-21

AT&T Supplier of the Year Award 2018

Outstanding contributions across a broad scope of selection criteria

Microsoft 2019 Partner of the Year Award - Runners Up

Outstanding solutions and services in Media and Communications segment

The ‘Intel Network Builders’ Circle ‘Leaders Board’

Leader Board member and an Industry Leader guiding Network Transformation

Everest Peak Matrix Award - Product Engineering

Recognized for Automotive & Software Product Engineering Services

Winners of Digital India Awards 2019

Winners in the Businessworld Digital India Awards 2019 in the Best Public Services Initiative category

Everything you Need to Know

Making the Headlines

  • Analyst Recognition
  • Latest News
IDC Customer Spotlight: Lumen Technologies

Virtual Agent Raises Self-Service Augmentation and Deflection Rates for Global Enterprise Service Help Desk

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Tech Mahindra Announces Multi-Year Agreement to Accelerate AT&T’s Technology Transformation
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Tech Mahindra Launches GAiA 2.0 to expedite adoption of AI & ML by enterprises
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Tech Mahindra sets up its First Development Center in Timisoara, Romania
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Meet Our Leadership

Vikram Nair
President, Europe Business
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Manish Mangal
Chief Technology Officer, Telecom & Global Business Head, Network Services
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Sachin Saraf
Head, Platforms & Digital BSS
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