Communications Experience Center for Telecom Innovation

About the Communication Experience Center

A flagship, immersive destination where heritage meets tomorrow of Telecom–the Communication Experience Center (CEC) pairs a refined, contemporary aesthetic with Pune’s enduring spirit to create a cinematic, executive-grade experience. From the first step, space invites you to slow down, take in the story, and feel the momentum of a brand built on legacy and poised for what’s next.

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A flagship, immersive destination where heritage meets tomorrow of Telecom–the Communication Experience Center (CEC) pairs a refined, contemporary aesthetic with Pune’s enduring spirit to create a cinematic, executive-grade experience. From the first step, space invites you to slow down, take in the story, and feel the momentum of a brand built on legacy and poised for what’s next.

Anand Mahindra, Chairman of the Mahindra Group, and Mohit Joshi, CEO and Managing Director of Tech Mahindra, inaugurated the center, which is in Tech Mahindra’s corporate block in Hinjewadi, Pune. The cutting-edge center acts as a catalyst to accelerate co-innovation, shortens decision cycles, and delivers scaled outcomes.

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Telecom is at a defining inflection point, where intelligence will matter as much as connectivity. The Communications Experience Center reflects our vision of how networks, platforms, and ecosystems must evolve in the AI-native era – enabling service providers to make informed decisions, accelerate transformation, and lead the future with confidence.

- Amol Phadke, Chief Transformation Officer, Tech Mahindra

State-of-the-Art Immersive Experience Zone

Phygital Simulations for Real-World Telecom Decisions

The immersive experience zone is a dedicated environment where physical infrastructure and digital intelligence converge to model real-world telecom scenarios. It enables leaders to move beyond conceptual discussions and engage directly with simulated network operations and experience scenarios reflective of production environments.

At the core of this zone are phygital demonstrations that allow CSPs to visualize and validate transformation strategies before execution. By experiencing outcomes in advance, including efficiency gains, operational impact, and decision trade-offs, this zone supports faster alignment, reduced risk, and sharper investment decisions. It transforms complex telecom transformation conversations into tangible, data-backed insights.

Our Experience Zones

Heritage Wall

Celebrating 40+ years of Tech Mahindra’s leadership, the heritage wall brings telecom history to life through an interactive, nostalgic timeline. A powerful showcase of innovations and industry shifts that have shaped telecom from its analog origins to the agentic AI era.

Branding Wall

It brings together Tech Mahindra’s vision across the telecom value spectrum, illustrating how communications service providers can grow new and existing revenue streams, empower partners, customers, and ecosystems, and transform core networks, platforms, and operations at scale.

Executive Briefing Theater

A dedicated space for telco leadership engagement and strategic collaboration. Designed for up to 20 participants, it supports CXO briefings, SME-led deep dives, partner discussions, and internal strategy or training sessions. The setting enables focused conversations around transformation roadmaps, decision alignment, and global collaboration.

Solution Showcase Zone

Five immersive zones, featuring live, production-grade demonstrations of Tech Mahindra’s telecom solutions. The demos illustrate how AI, automation, and cloud platforms are applied across customer experience, digital platforms, autonomous networks, and future technologies. Each demonstration connects strategic intent with real-world deployment scenarios and measurable business impact.

Partner Ecosystem Zone

Dedicated partner stations highlight co-created offerings across cloud, AI, and infrastructure platforms, addressing real-world CSP challenges. This zone demonstrates how integrated ecosystems enable end-to-end transformation, from concept to CSP-scale deployment with measurable efficiency gains.

Immersive Experience Zone

This zone enables CSPs to engage with phygital demonstrations that combine physical environments with digital simulations. Demos cover digital twin networks, AI-RAN optimization, network orchestration, and agentic CX/EX scenarios to model real-world operating conditions. This zone supports informed decision-making by allowing outcomes and efficiency impacts to be evaluated before deployment.

Solutions at Display

Autonomous Networks and Operations

Building the AI-native autonomous, predictive, closed-loop, and self-optimizing networks

Enterprise Growth and Monetization

Unlocking and accelerating enterprise revenues

Customer Empowerment and Digital Experience

Empowering customers with proactive, personalized, AI-driven experiences

AI Delivered Right for Agentic Transformation

Transforming legacy with overlay architecture and cloud-native modernization

Future Tech and Innovation

Reimagining the future with autonomous systems, quantum-aware AI, and next-gen networks

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