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Ritesh Idnani, President – Tech Mahindra in talks with Ivan Kotzev, CX Service Lead Analyst – NelsonHall
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SeeR
An advanced analytics platform which has first of its kind BPS Centric Recommendation Engine.
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Work@Home
A geographically distributed hiring model using cutting-edge virtual technology platforms.
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m.ai.a
A virtual voice assistant capable of conversing naturally with customers.
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Meet m.ai.a - An intelligent Voice Assistant

A virtual voice assistant capable of conversing naturally with customers thus, increasing customer satisfaction.

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AI driven Next Gen Back Office

Explore TechM’s digital and Nxt Gen Service Desk that provides end users with highly personalized, proactive and intuitive services

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Connected
World
Connected
Experiences

It is vital for businesses to be future-ready by acknowledging ‘digital’ as an inherent part of their strategy – Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution.

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60,000+
Professionals Across 15 Countries
28
Delivery Centers
50+
Languages
170+
Global Customers

Industries

Communication, Media and Entertainment
Is your digital strategy competent enough to cater to your always-online customers? We are the digital enablers you need.
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Banking, Financial Services & Insurance
BFSI is being reshaped almost every day to a more customer centric, personalized, digitalized and accessible sector.
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Retail & CPG
We are a vertical specialist with 15+ years of experience and handled over 100 Million end customers for global retail giants.
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Healthcare & Lifesciences
We are committed to collaborate with clients from the HLS ecosystem to serve the common vision of serving patients.
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Energy & Utility, Oil & Gas
Experienced reformation players like TechM BPS can help adopt analytical practices, find and improve their market performance.
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Hi-Tech & Manufacturing
We offer a holistic end-to-end transformation solution using new business & delivery models and services in real time.
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Travel, Transportation & Hospitality
The industry is facing some tough challenges as customers get tech savvy and demand services in (almost) real time.
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Service

Work@Home

Tech Mahindra has successfully deployed over 15,000 agents globally in response to the COVID outbreak.

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Digital CX Management

Every business is looking at innovative ways to engage with customers, enhance their experience and gain their loyalty.

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Service Desk

Our Digital and Nxt Gen Service Desk provides end users with highly personalized, proactive and intuitive services.

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Automation

Shift valuable resources from low-skill and reactive tasks to areas that support new business avenues with RPA.

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Analytics

Forward-thinking organizations have realized that to analyze the blizzard of data being generated, they require advanced methods.

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Digital TAC

Our Nxt Gen TAC solutions offer an advanced Support Ecosystem that brings in efficiency along with customer loyalty.

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Digital Marketing

Transform the way you interact with your customers to provide outstanding and intuitive customer experience.

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Our Partner Eco-system

Delivering exceptional service to our clients through our partner-led cutting-edge tools and platforms.

Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.