Author Profile

Prabhjinder Bedi

Chief Growth Officer, Business Process Services, Tech Mahindra

Prabhjinder Bedi

Bedi has over two decades of experience involving launching start-up ecosystems, scaling up businesses, and successfully taking products and services to market across industry verticals, spanning telecom and media, hi-tech/new economy, financial services, retail and consumer goods, manufacturing, and life sciences. Having spent over 16 years at Tech Mahindra, Bedi is currently responsible for taking our existing and new-age service offerings to global markets and adding meaning to our shareholders, partners, and customers. He holds a bachelor’s degree in engineering from IIT- BHU and a Master of Business Administration (MBA) degree from IIM Calcutta.

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Business Process Management (BPM) is at the heart of any successful organization. BPM is not just about efficiency anymore; it is also about agility, personalization, and continuous improvement. In recent years, Artificial Intelligence (AI), particularly Generative AI (Gen AI), has elevated BPM to new heights, enabling organizations to streamline operations, improve customer experiences, and reduce costs.