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Birendra Sen

Business Leader – Tech Mahindra BPS

Birendra leads Tech Mahindra Business Services (TechMBS), a wholly owned subsidiary of Tech Mahindra providing Customer Management Services to Fortune-100 companies.

He also leads Marketing, M&A, Technology, Analytics and Service lines like CX and Service Desk for the BPS business of Tech Mahindra. He has spent 15 years in the organization, managing multiple portfolios. Birendra is passionate about pushing the limits in driving fantastic people, customer and shareholder experiences. He has been instrumental in driving Digital Transformation at TechMBS, led the integration of TechMBS with Tech Mahindra post acquisition and has led the overall growth of TechMBS.

He has led large transformation programmes for customers that have led to significant improvement in Customer Experience, Reduced Costs and Increased Profitability for our clients. Birendra is passionate about driving digital transformation in the customer management world and making TechMBS a great place to work. He incubated Carexa, Tech M’s proprietary Customer Management Framework which is loved by our customers. Under his stewardship, TechMBS has been recognized as one of the world’s greatest places to work by Gallup. For his outstanding contribution to the overall business, Birendra has been awarded the Tech Mahindra Associate of the year in 2015. He has 18 years of work experience spanning industries like Financial Institutions, IT, ITeS and Telecom. He is a Bachelor in Engineering from NIT, Bhopal and an MBA in Marketing and Strategy from IIM Lucknow.

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