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Achieving Linguistic and Digital Equity Through AI
As AI becomes the primary interface between institutions and people, one question is becoming impossible to ignore: who does AI truly work for?
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Prabhjinder Bedi
Chief Growth Officer, Business Process Services, Tech Mahindra
Bedi has over two decades of experience involving launching start-up ecosystems, scaling up businesses, and successfully taking products and services to market across industry verticals, spanning telecom and media, hi-tech/new economy, financial services, retail and consumer goods, manufacturing, and life sciences. Having spent over 16 years at Tech Mahindra, Bedi is currently responsible for taking our existing and new-age service offerings to global markets and adding meaning to our shareholders, partners, and customers. He holds a bachelor’s degree in engineering from IIT- BHU and a Master of Business Administration (MBA) degree from IIM Calcutta.
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Beyond the Hype: Navigating the AI Bubble for Real Business Value
The numbers are staggering. In October 2025, Nvidia’s market capitalization surged past $5 trillion, a figure that dwarfs the GDP of many nations. This milestone is a powerful symbol of the current AI gold rush, an era of unprecedented investment and sky-high valuations. With global businesses projected to invest a combined $1 trillion in AI and its supporting infrastructure, the excitement is palpable.
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How Airlines Can Navigate Rising Cybersecurity Threats
Just as every coin has two sides, technological advancements have also paved the way for advanced cybercrimes, with the global economy expected to suffer a loss of more than $10 trillion in 2025. We have seen how just one cyberattack could ground numerous flights in Heathrow, Brussels, and Berlin airports, causing hours of delay and leaving thousands of passengers and airport staff in disarray. The extent of financial losses suffered and passenger data breach (if any) are yet to be seen.
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Humanizing Technology for Memorable Experiences
In the current scenario where technology powers nearly every customer touchpoint – from e-banking to online shopping and doorstep delivery – it is easy to lose sight of the human at the heart of each interaction. Today, consumers expect more than promptness and accuracy. They demand empathy and genuine connection. This is where the concept of humanizing technology becomes crucial, where digital advancements are embedded with emotional intelligence to build experiences that are both seamless and deeply resonant.
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