Author Profile

Prabhjinder Bedi

Chief Growth Officer, Business Process Services, Tech Mahindra

Prabhjinder Bedi

Bedi has over two decades of experience involving launching start-up ecosystems, scaling up businesses, and successfully taking products and services to market across industry verticals, spanning telecom and media, hi-tech/new economy, financial services, retail and consumer goods, manufacturing, and life sciences. Having spent over 16 years at Tech Mahindra, Bedi is currently responsible for taking our existing and new-age service offerings to global markets and adding meaning to our shareholders, partners, and customers. He holds a bachelor’s degree in engineering from IIT- BHU and a Master of Business Administration (MBA) degree from IIM Calcutta.

Insights

Views

Platform solutions or integrated solutions have gained not only popularity but also trust from enterprises in the last few years. And why not! They have proved their mettle on more than one front. They are reliable, efficient, versatile, agile, and cost-effective. Does this mean that integrated solutions are in and the rest is out? Definitely not! In a market saturated with platforms delivering long-term business goals, point solutions support the digital journey of an enterprise in their own unique ways. The key here is to know how and when to strike a balance and create a balanced tech stack for your business.

Views

The current era of automation has its roots in the Industrial Revolution in the late 18th to mid-19th century. Having befriended this amazing technology decades ago, we are almost masters of automation now. In short, we can automate pretty much anything and everything. Great, right? Maybe Not! Because like medicines which become dangerous when ‘overdosed’, the results can be disastrous for your business when you ‘over-automate’.

Views

Artificial intelligence (AI) is the latest buzzword. If we were to recap the last few years of technological advancements, AI would be at the top of the list. AI is creating content, writing code, and delivering superior customer experiences to millions of customers worldwide. What comes next remains uncertain—who will lead the race for customer experience: AI, Agents or AI Agents? The answer is not so straightforward.

Views

The proliferation of AI in every sector of the business world has changed the dynamics of front-office and back-office efficiency. Although front-office operations gain the limelight, Back-office operations form the key part of any organization. They range from data management to HR policies, Cost reduction management, etc. These human-centric jobs can allow for error and inefficiency, which can be tackled using AI, to be precise, Generative AI.