Prabhjinder Bedi | Tech Mahindra

Author Profile

Prabhjinder Bedi

Chief Growth Officer, Business Process Services, Tech Mahindra

Prabhjinder Bedi

Bedi has over two decades of experience involving launching start-up ecosystems, scaling up businesses, and successfully taking products and services to market across industry verticals, spanning telecom and media, hi-tech/new economy, financial services, retail and consumer goods, manufacturing, and life sciences. Having spent over 16 years at Tech Mahindra, Bedi is currently responsible for taking our existing and new-age service offerings to global markets and adding meaning to our shareholders, partners, and customers. He holds a bachelor’s degree in engineering from IIT- BHU and a Master of Business Administration (MBA) degree from IIM Calcutta.

Insights

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In an era where digital transformation, in both small and large-scale businesses has become an imperative, the star of the show is data. From making profitable decisions to optimizing efficiency in processes, data-driven analytics can be the ultimate game-changer in enterprises. While process analytics can make way for operational excellence, companies are also fostering a data-driven culture where it empowers both the stakeholders and the customers. It encourages experimentation, innovation, and curiosity, enabling organizations to stay competitive and in line with frequently changing demands and industry norms. Let’s understand in detail how data and process analytics can make way for operational excellence today.

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Businesses are evolving and adapting to the ever-changing technological landscape; there is a growing need for a next-generation service desk to support their operations effectively. To achieve this, organizations must focus on scaling their business operating model and leveraging advanced technologies to provide their customers a seamless, efficient, and personalized service experience.

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Exceptional customer experiences have long been recognized as a key driver of business success. To create a top-of-mind awareness for your brand, it has become critically important that your customers are ‘always connected and engaged’. More than just another business plan, it’s a need to transform customer experience (CX) in all industries. And keeping in line with consumer trends, digital care and automation is the way to go.

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The phrase "conversational AI" induces a mental picture of intelligent bots and applications powered by AI that are readily accessible. These are recognized for their ability to boost productivity for organizations of various scales. It is a technology that promotes human-like text-to-speech conversations between robots and humans. It encompasses various tools such as voice assistants, chatbots & virtual assistants. The use of conversational interface technology has caused a significant impact on the way companies to communicate with their clients, leading to a rapid renewal of the customer service industry. But what about conversational AI makes it so impressive?