Revolutionize Retail: Tech Mahindra's Smart Store Solutions

Store Re-imagination

Retailers today face growing pressures: geopolitical uncertainties, high operating costs, labor shortage, and increasing demand for fast, personalized service. Inventory issues, such as stockouts and surpluses, remain common, and many businesses continue to struggle to integrate their online and in-store channels. At the same time, consumers expect more engaging and personalized experiences, which stores often struggle to meet.

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Retailers today face growing pressures: geopolitical uncertainties, high operating costs, labor shortage, and increasing demand for fast, personalized service. Inventory issues, such as stockouts and surpluses, remain common, and many businesses continue to struggle to integrate their online and in-store channels. At the same time, consumers expect more engaging and personalized experiences, which stores often struggle to meet.

Moreover, sustainability demands further add cost and complexity. These challenges make it harder to stay competitive, a reason why future-ready, tech-driven store models are becoming essential.

Tech Mahindra helps clients reimagine retail by adopting future-forward technologies for store reimagining, helping them build customer-centric retail spaces. We integrate data-driven intelligence with in-store operations to seamlessly blend digital and physical channels. Using advanced technologies like AI, IoT, and Computer Vision, we enhance store performance and deliver engaging, cohesive experiences, enabling true omnichannel retail: Buy Anywhere, Return Anywhere.

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RESEARCH REPORT RETAIL

Reimagining Retail Through Store of the Future

Discover how global brands are using store intelligence to optimize operations, boost ROI, and deliver seamless customer journeys.

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Our Services

Unified Commerce

We integrate in-store, online, and mobile channels to deliver a seamless, consistent customer journey across all touchpoints.

Experiential Retail

We elevate shopping experiences by blending digital innovation with physical environments, creating immersive and personalized in-store environments.

End-to-end Customer Engagement

We drive loyalty through personalized mobile offers, AI chatbots, gamification, omnichannel experiences, streamlined returns, and mobile-first interactions.

Hyper-personalization

We utilize data-driven insights to deliver highly personalized experiences and targeted offers tailored to individual customer needs and preferences.

Omnichannel Integration

We connect digital and physical channels with BOPIS, concierge services, endless aisle kiosks, and unified CRM/CDP systems.

Checkout/POS

We modernize checkout with self-checkout kiosks, cashier-less systems, smart carts, cloud POS, and mobile POS for faster, frictionless transactions.

Store Operations

We optimize workforce, inventory, energy usage, and loss prevention using AI and smart technologies for smarter and more secure stores.

Inventory Management

We provide real-time inventory visibility through RFID, camera-enabled tracking, and AI-driven predictive replenishment, optimizing inventory flow and accuracy.

Sustainability

We utilize advanced solutions with track-and-trace capabilities, recyclable packaging, and energy-efficient store design to minimize our carbon footprint and promote sustainable retail practices.

Benefits

  • Real-Time Data Insights: We harness holistic, data-driven planning with advanced dashboards to deliver real-time insights, enabling agile strategies that respond quickly to market and customer needs.
  • Optimized Inventory Control: We enable precise assortment planning and smarter inventory management, reducing waste and ensuring shelves are stocked with products customers want.
  • Personalized Customer Experiences: We enable customized marketing and shopping journeys that foster deeper engagement, drive loyalty, and boost customer satisfaction.
  • Innovative Self-Service Solutions: We enhance in-store convenience with self-checkout systems and smart mirrors, delivering streamlined and modern shopping experiences.
  • Reduced Wait Times: Our solutions minimize wait times for assistance and checkout, creating smoother and faster shopping experiences.
  • Enhanced Shopping Journeys: We help simplify the overall experience to prevent customer drop-off and build lasting relationships based on ease and value.

Leading the Way

White Paper

Store Imagination: Transforming Retail Stores through IT Innovations

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Business Process Services

Experience Design

Engineering the Future

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