Reimagining Travel Digital Transformation in Aviation

Where Digital Innovation Takes Flight

Tech Mahindra’s travel practice spans airlines, airports, OTAs, and urban mobility, with a growth strategy aligned to our vision of ‘Creative Engineering for Better Living.' As airlines and airport operators move beyond digital acceleration to production-grade, governed AI, we help them redefine travel by enabling smarter, faster, and more sustainable movement.

Vision

Our vision is to make travel work better for people and the planet by improving how journeys are planned, experienced, and delivered.

Our Offering

Airlines

We enable airlines to transform passenger experience, loyalty, crew management, and operations using AI, automation, and cybersecurity. By modernizing systems, optimizing processes, and enabling seamless customer journeys, we improve reliability and accelerate transformation. Our solutions include:

  • PACE – Preconfigured Airline Cloud ERP
  • Catering xPress
  • Omnichannel eCommerce Marketplace for Airlines and Airports

Smart Airports

We build intelligent, future-ready airport ecosystems using AI, IoT, cloud, analytics, and automation. We enhance passenger experience, streamline operations, and strengthen safety through smart terminals, baggage and cargo digitization, and airside optimization. Our solutions include:

  • Airline/Airport Super App
  • Airport Integration Platform (AIP)
  • Airport Asset Management

Our Platform

PACE (Preconfigured Airline Cloud ERP)

A cloud-native ERP built for aviation that brings together core operations, customer experience, analytics, and revenue accounting in one platform, helping airlines simplify systems and run more efficiently.

Catering xPress

A next-gen operations management platform built for catering and in-flight service providers. It enables smart catering planning, pre-sales processes, material requirement planning, and the work order cycle.

Omnichannel eCommerce Marketplace for Airlines and Airports

Manages tenant products and services, content, and commerce in one place, with real-time transactions, reporting, and order fulfillment built in.

Smart Airport Suite

A module-based platform to enhance passenger experience and optimize airport operations. Key to passenger management, terminal operations, and ground operations, it enables airports to meet next-gen traveler expectations with seamless, efficient, and intelligent journeys.

Airline/Airport Super App

Brings traveler services together in one place to support personalized, end-to-end journeys. It connects airport touchpoints across web and mobile, giving travelers a consistent and intuitive experience.

Airport Integration Platform (AIP)

Connects diverse airport systems by enabling data flow across systems, supporting smoother operations and a better passenger experience.

Airport Asset Management

Manages airport assets with predictive maintenance, automated workflows, compliance, and optimized inventory to keep operations efficient and passenger journeys smooth.

Business Benefits

  • 75% faster transformations due to modernizing legacy airline systems.
  • 80% efficiency gains across networks through automation.
  • 60% increase in conversions and 30% reduction in global passenger fallouts.
  • 32+ airports integrated into a unified platform, leading to real-time decisions.
  • 80% revenue growth driven by global omnichannel commerce experiences.
  • 60% increase in system availability across airports to reduce disruptions.
  • 70% improvement in marketing effectiveness that accelerates engagement across channels

Leading the Way

Analyst insights

Tech Mahindra is a Leader in Avasant's Travel, Transportation, and Hospitality Digital Services 2025 RadarView™

Case Study

Changi Airport Group

Case Study

A unified airport services solution improved reliability, and customer experiences

A unified airport services solution improved reliability, and customer experiences

Thought Leadership

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The Architecture of Resilience: Orchestrating Airline Recovery with Agentic AI

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Future-Proofing Airline Disruptions with Agentic AI

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Elevating Air Travel Experience: Seamless Journeys Through Connected Systems, Smart Airports, and Personalized In-Flight Moments

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How Airlines Can Navigate Rising Cybersecurity Threats

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Invisible AI: Enabling Frictionless Customer Experiences in Europe

Get In Touch

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