Abstract
We’re entering an era where transformation is continuous and self-accelerating. Businesses are no longer digitizing existing processes; they are now collaborating with intelligence. The true business value generated is due to the ability of the enterprise to operate holistically across multiple functional areas and systems leveraging shared information for competitive advantage. This requires a shift from focusing on operational efficiency within narrow functional areas to strategic impact that reshapes the enterprise-wide operations.
This white paper examines what CXOs expect as they adopt agentic AI to automate enterprise-wide operations and tackle urgent business challenges, enabling smarter decisions to generate measurable business value. This white paper further examines the business role in the success of agentic AI, engaging business users in more strategic work and providing business support to other functions to truly advance the purpose of the organization by achieving the agents' economic value.
Key Takeaways
The shift to an AI-first mindset signals a new era of enterprise transformation—one where connected systems, intelligent data, and human potential converge to create a truly augmented way of working.
SAP’s Agentic AI vision is goes beyond automation. It is about building a scalable, intelligent, and adaptive enterprise. With Joule as the copilot, the AI Foundation as the engine, and context-rich agents embedded across the suite, SAP positions itself as a leader in delivering real business outcomes through enterprise-grade AI.
Procurement, supported by SAP and Tech Mahindra, moves from a transactional role to a value-creation engine, driving savings, resilience, and ESG impact across the enterprise.
To unlock value, businesses should focus on designing agents that learn from domain-specific data and workflows, seamlessly integrate across enterprise systems and apply internal knowledge effectively.
To unlock value, businesses should focus on designing agents that learn from domain-specific data and workflows, seamlessly integrate across enterprise systems and apply internal knowledge effectively.We recommend starting your path to success in low-risk domains where you can gain early insights and effectively manage probabilistic elements. We select use cases carefully, especially avoiding areas with poor data quality or incompatible integration technologies. We are executing a focused strategy to help enterprises accelerate their AI adoption through customer-centric approaches with domain expertise.
We leverage cutting-edge GenAI offerings to push the boundaries of innovation by developing AI solutions tailored to specific needs and requirements of business functions—building on SAP’s GenAI offerings while strategically addressing white spaces.
We position Orion not just as a standalone agentic AI platform, but as a “plug-and-play AI orchestration layer” that integrates tightly with enterprise platforms like SAP ERPs while embedding assurance guardrails for greater reliability and scalability.
At Tech Mahindra, AI Delivered Right is an approach built to take enterprises from exploration to scale with purpose, precision, and strong governance, so outcomes are measurable and trusted from day one. It emphasizes four essentials: Transformation, Productivity, Innovation, and Assurance which together make AI practical in complex, regulated environments.