HFS Recognize TechM’s Role in Scotiabank’s Mortgage Shift
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Report Summary

In its latest Point of View, HFS Research – the leading analyst firm – recognized Tech Mahindra’s strategic role in enabling Scotiabank’s mortgage transformation through the creation and end-to-end implementation of eHome—Canada’s first fully digital mortgage platform.

The transformation integrated over 30 core processes, enhanced transparency, and significantly improved the customer experience, empowering Scotiabank to redefine mortgage servicing with speed, scale, and efficiency.

Key Highlights

  • Tech Mahindra led the end-to-end implementation of eHome, Scotiabank’s fully digital, end-to-end mortgage platform.
  • The engagement followed an Agile methodology, ensuring flexibility while maintaining structured delivery.
  • The platform automated over 30 mortgage processes, eliminating the need for in-branch visits and streamlining the mortgage journey from application to approval.
  • The solution was built on MS Azure, ensuring scalability, security, and flexibility to support high-volume, real-time transactions.
  • Key processes like KYC verification, credit applications, and mortgage registrations were integrated seamlessly through robust APIs, improving operational efficiency and data transparency.
  • Tech Mahindra utilized Pega for workflow automation, optimizing key functions, and reducing approval times.
  • Tools like mortgage calculators, prepayment options, and Scotia Total Equity Plan (STEP) were integrated to provide a personalized experience and enhance customer satisfaction.
  • The collaboration with Bio Agency was crucial in delivering a user-friendly, seamless interface and customer experience.
Users can apply for a mortgage without visiting a branch, completing the entire process from home.
Aamer Razzaq, Senior Director of Engineering, Scotiabank
Tech Mahindra partnered with Scotiabank to launch eHome, a seamless digital mortgage platform designed through a deep alignment with Scotiabank’s systems and operations. Backed by Tech Mahindra’s expertise in large-scale digital transformation, the initiative enhanced operational efficiency and elevated the customer experience. This strategic collaboration has strengthened Scotiabank’s digital capabilities and reinforced its leadership in the digital mortgage space.
Roshan Shetty, BFSI & Public Sector Head, Americas, Tech Mahindra