TechM BPS is Leader and Star Performer in Banking Operation Services
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Report Summary

Tech Mahindra ranks among the top service providers in banking operations, with a significant market impact and ability to deliver services successfully.

Our strategic focus is on platform-led transformation. Al-first frameworks, and compliance solutions has positioned us as a key partner for financial institutions that seek scalable, efficient, and innovative banking operations services.

In particular, TechM BPS has been recognized for our strong market impact, vision, and capabilities. The report highlights significant steps we continue to take toward innovation, service scope and delivery footprint that have enabled us to achieve this recognition as Leader and Star Performer.

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Tech Mahindra is advancing its banking operations proposition through transformation-first models that integrate modular solutions for originations, onboarding, payments, lending, and compliance. Its Navixus Transformation-as-a-Service ecosystem, combined with BPaaS-aligned offerings in customer onboarding, AML, and KYC, with proprietary enablers such as Seer, enables banks to modernize both front- and back-office processes through platform-led delivery. These enhancements, along with portfolio diversification and early traction in new markets, have contributed to Tech Mahindra’s recognition as Leader and Star Performer in Everest Group’s Banking Operations Services PEAK Matrix® Assessment 2025.

Srawesh Subba
Practice Director, Everest Group

Key Highlights

Leader and Star Performer

Positioned as a Leader and Star Performer in the Everest Group Banking Operations - Services PEAK Matrix Assessment 2025.

Market Impact and Capability

Recognized for significant improvements in innovation service scope, and delivery footprint.

Transformation Focus

Strong emphasis or platform-led transformation and Al-first frameworks to modernize banking operations.

Global Presence

Expanding coverage across major geographies, including North America, UK, Europe, and APAC, with a focus on cost-effective delivery and risk management.

Recognition for Innovation

Institutionalised advance ecosystem like Navixus to meet growing demand for platform-led transformation.

Our Strengths

Transformation-led Operations

Tech Mahindra BPS provides modular and end-to-end solutions across the banking value chain, including origination, onboarding payments, lending, and compliance for mid- and large-tier banks.

Navixus Ecosystem

We have an institutionalized Navixus, a transformation-as-a-service (TaaS) ecosystem that integrates consulting, analytics, automation, and generative Al across front- and back-office banking operations.

Platform-Led Services

The acquisition of Target Group has enhanced our capabilities in mortgages and loans, particularly in the UK and Europe

Compliance and Fraud Risk Management

We offer BPaaS-aligned solutions for onboarding, FCC, AML, and KYC, leveraging tools like FRAML and Seer for detection and case management

Project Management Excellence

Our customers or buyers have praised our consistent service delivery, SLA adherence, and reliable execution across high-volume BFSI programs.