Improving Agricultural Lending Efficiency for a Regional US Bank

Overview

Regional banks are critical in supporting local economies through specialized financing programs. However, challenges such as high operational costs, inefficient loan processing, and dependency on manual systems hinder financial accessibility for key sectors.More

Regional banks are critical in supporting local economies through specialized financing programs. However, challenges such as high operational costs, inefficient loan processing, and dependency on manual systems hinder financial accessibility for key sectors. The client, a regional US bank operating across 22 locations and managing over $5 billion in assets, faced difficulties providing farmers with low-cost financing through its Agriculture Supplier Financing Program. Tech Mahindra addressed these challenges by implementing a custom loan origination system using the Appian platform.

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Client Background & Challenges

The client, a regional US bank operating across 22 locations and managing over $5 billion in assets, supports small businesses and local agricultural enterprises. In 2022, the bank implemented a Business Process Management (BPM) platform to automate its agriculture lending operations, leveraging supplier intermediaries within the Agriculture Supplier Financing Program.

Our Approach and Solution

Tech Mahindra implemented key solutions to overcome the bank’s challenges and enhance operational efficiency:

Strategic Platform Selection

Appian’s advanced features and integration capabilities made it the optimal choice for addressing the bank's needs. The platform evaluated the four leading BPM platforms, including the existing system, based on its functional fit, scalability, vendor support, and total cost of ownership (TCO).

User-Centric Design and Scalable Architecture

The Appian Center of Excellence (COE) developed an intuitive interface to streamline workflows for suppliers and banking staff. We implemented a scalable architecture to support future growth and innovation in agricultural lending.

Accelerated Deployment and Process Automation

The team developed and deployed the solution in under six months, automating approval workflows, contract generation, credit checks, and document management.

Seamless System Integration

The new platform integrated core banking systems, credit bureaus, third-party APIs, and financial data sources to enhance decision-making, scalability, and lending efficiency.