Overview
Tech Mahindra partnered with a leading Indian SVoD platform to implement a 24/7 automated support system, enhancing uptime, incident resolution, and cloud operations.
Client Background and Challenges
The client faced frequent service disruptions and slow incident resolution due to manual operations and siloed monitoring tools across its content and cloud ecosystem.
Our Approach and Solution
Tech Mahindra deployed a cloud-based support team to manage DevOps, cloud administration, and application monitoring. Key actions included:
- Setting up a 24/7 Network Operations Centre (NoC) with automated workflows.
- Implementing Infrastructure-as-Code using Terraform integrated with Bitbucket.
- Creating CI/CD pipelines for seamless deployment and provisioning.
- Integrating tools like Conviva, Zabbix, Instana, and Orion OTT for real-time monitoring.
- Automating testing across devices and platforms to reduce manual workload.
- Enabling KPI-based fault detection and performance dashboards for proactive issue resolution.
Business and Community Impact
- Improved platform uptime and reduced incident resolution time.
- Lowered operational costs through automation and CI/CD adoption.
- Enabled early fault detection and proactive maintenance.
- Enhanced user experience across devices and platforms.
- Supported scalability and resilience during remote work constraints.