TechM's Cloud Title Management Transformation

Overview

Tech Mahindra partnered with a leading educational publisher to modernize their legacy Title Management System (TMS). The new cloud-based platform improved collaboration, accelerated workflows, and reduced operational costs, enabling scalable innovation and long-term digital agility.

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Client Background and Challenges

The client’s legacy TMS lacked real-time collaboration, caused siloed operations, and incurred high maintenance costs. It was inflexible, hard to scale, and hindered innovation, making it difficult to meet evolving business needs.

Our Approach and Solution

Tech Mahindra reimagined the client’s TMS as a lean, cloud-native platform focused on agility, collaboration, and scalability. Instead of retrofitting the old system, a modern solution was co-designed from scratch.

Accelerated Delivery

A fully functional MVP was delivered in under six months, enabling rapid onboarding and iterative improvements.

User-Centric Co-Creation

Cross-functional teams were engaged throughout the process, ensuring the platform aligned with real user workflows and pain points.

Simplified UX and Modular Build

Modules for title tracking, ISBN inventory, and production workflows were redesigned for intuitive use, mirroring familiar tools.

Automation and Scalability

Built-in features like audit trails, metadata tagging, and customizable dashboards supported continuous improvement and adaptability.

Operational Efficiency

The new system eliminated nearly $600,000 in annual costs by removing legacy licensing, hosting, and maintenance expenses.

Seamless Updates

The architecture allowed for smooth rollouts and quick customizations, reducing upgrade friction.

Improved Flexibility

The business gained agility to respond to market changes without being constrained by outdated technology.

Enhanced Visibility and Control

Clear role definitions and dashboard views empowered teams with better oversight and decision-making.

Cultural Shift

The transformation fostered ownership, responsiveness, and digital agility across teams.

Business and Community Impact

  • Reduced publishing delays by transforming multi-day tasks into hourly workflows.
  • Achieved significant cost savings through cloud migration and automation.
  • Improved user satisfaction and adoption with intuitive design.
  • Enabled seamless updates and customizations for evolving needs.
  • Fostered a culture of agility, ownership, and intelligent planning.