Using GenAI & AWS to Help Japanese Car Company Make Smarter Choices

Overview

The customer – a multinational automobile manufacturer headquartered in Japan with a presence in more than 100 countries – has embraced sustainability and electrification and aims to achieve carbon neutrality across its operations and product lifecycle by 2050.

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Client Background & Challenges

A multinational automobile manufacturer headquartered in Japan with a presence in more than 100 countries was looking for a solution to address the challenges aftersales parts division witnessed:

  • Business complexity
  • Need for faster fact-based operations and tactical decision-making
  • Availability of GenAI technologies

Our Approach

Solution

Our solution was a Generative AI/NLP-powered custom aftersales chatbot on the AWS platform.

Technology

The serverless GenAI capability of AWS Bedrock is combined with the LLM, Claude Anthropic.

Performance

Improved employee productivity for aftersales managers by about 10%