Transforming Cash Management for India’s Largest Public Sector Bank

Overview

A leading public sector financial institution partnered with Tech Mahindra to overcome challenges posed by decentralized cash management systems and legacy infrastructure. The institution was constrained by limited real-time visibility, minimal automation, and a dependency on third-party vendors, which impacted its agility and slowed the time to market.

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A leading public sector financial institution partnered with Tech Mahindra to overcome challenges posed by decentralized cash management systems and legacy infrastructure. The institution was constrained by limited real-time visibility, minimal automation, and a dependency on third-party vendors, which impacted its agility and slowed the time to market.

Tech Mahindra designed and deployed a bespoke Cash Management System (CMS) to streamline operations under commercial banking. Supporting high-volume disbursements and collections, the platform delivered automation and real-time visibility. It enhanced operational control—accelerating turnaround times, minimizing risk, and improving service delivery for government, corporate, and SME clients.

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Business Challenge

  • Decentralized cash management systems with delayed execution and limited oversight
  • Strained legacy infrastructure due to rapid growth in transaction volumes
  • Minimal automation and limited visibility into liquidity and cash positions
  • High dependency on external vendors, resulting in reduced agility and slower enhancements

Our Approach and Solution

  • Developed a customized CMS platform tailored to institutional banking requirements
  • Enabled eCollections, cheque processing, and bulk payables for streamlined reconciliation
  • Implemented sweep-in/sweep-out tools for idle fund tracking and short-term investment management
  • Delivered real-time MIS dashboards and liquidity forecasting reports
  • Embedded telemetry, observability, and DevSecOps for proactive monitoring and faster delivery
  • Launched new capabilities including virtual accounts, mobile-based pickups, e-Mandates, and dividend warrant processing
  • Supported operations with L1–L3 helpdesk, infrastructure services, and CRM-integrated workflows

Business and Community Impact

  • >99.9% platform uptime with disaster switchover in under 10 minutes
  • >50% reduction in recovery time through proactive monitoring and automation
  • Real-time liquidity insights enabling smarter, faster decision-making
  • Enhanced experience for government, corporate, and SME clients at scale