Overview
A leading Emirati retail conglomerate faced challenges with fragmented infrastructure, resulting in inconsistent connectivity, high operational costs, and limited network visibility across its mall locations. Tech Mahindra addressed these issues by deploying a unified Wi-Fi 6/6E-enabled Wireless LAN solution across five malls in the UAE and Egypt.More
A leading Emirati retail conglomerate faced challenges with fragmented infrastructure, resulting in inconsistent connectivity, high operational costs, and limited network visibility across its mall locations. Tech Mahindra addressed these issues by deploying a unified Wi-Fi 6/6E-enabled Wireless LAN solution across five malls in the UAE and Egypt. The solution delivered seamless roaming, centralized management, and robust security, while simplifying operations and future-proofing the network for IoT and emerging technologies. This transformation not only improved customer experience and operational efficiency but also laid the groundwork for scalable, high-performance connectivity aligned with the client’s digital innovation goals.
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Client Background and Challenge
Our client, one of the leading Emirati retail conglomerates, faced challenges with fragmented infrastructure, resulting in inconsistent connectivity, high operational costs, and limited network visibility across its mall locations. They wanted to deploy a business-optimized network infrastructure over a unified Wi-Fi 6/6E-enabled Wireless LAN solution across five malls in the UAE and Egypt.
Business and Community Impact
- Delivered measurable improvements across five mall locations.
- Achieved up to 60% higher coverage and throughput compared to legacy systems.
- Enabled seamless roaming and faster guest onboarding, boosting customer satisfaction and dwell time.
- Empowered IT teams with centralized management tools for real-time visibility and proactive issue resolution.
- Reduced operational overhead through simplified network operations.
- Implemented advanced security features to ensure compliance and protect users from threats.
- Enabled support for IoT integration, smart mall initiatives, and scalable expansion.
- Created a more connected, secure, and engaging shopping experience for thousands of daily visitors.
- Fostered digital inclusion and convenience within the community.
- Aligned with the client's long-term vision for innovation and excellence in retail.