TechM Transforms Cash Management for Telecom Industry

Overview

The client, a leading multinational telecommunications provider, faced significant challenges in managing over millions annual transactions through their Cash Management Engine (CME), causing delays and high operational costs. Tech Mahindra addressed these issues by deploying a generative AI and AWS-powered automation solution, streamlining payment workflows, improving data accuracy, and enabling real-time reporting.More

The client, a leading multinational telecommunications provider, faced significant challenges in managing over millions annual transactions through their Cash Management Engine (CME), causing delays and high operational costs. Tech Mahindra addressed these issues by deploying a generative AI and AWS-powered automation solution, streamlining payment workflows, improving data accuracy, and enabling real-time reporting. The transformation boosted processing speed, reduced manual effort, and created a scalable, compliant, and efficient payment environment.

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Client Background and Challenges

The client is a global telecommunications leader offering broadband, fixed-line, mobile, and digital TV services to millions worldwide. Operating across major markets, they handle over millions annual transactions via their Cash Management Engine (CME). Key challenges included:

  • Managing high-volume, multi-bank payment workflows through a mainly manual and semi-automated system.
  • Frequent delays in payment reconciliation, allocation, and matching due to process inefficiencies.
  • Escalating operational costs and risks from manual interventions and inconsistent data.
  • Limited automation for reporting, along with scalability issues in current workflows.

Our Approach and Solution

Tech Mahindra delivered an AWS-based, AI-driven solution to modernize the client’s Cash Management Engine (CME), streamlining over millions annual transactions and replacing manual processes with automated workflows. Leveraging AWS infrastructure and the Mistral-7B model, the solution’s highlights include:

Intelligent Process Automation

Leveraged Amazon SageMaker, Mistral-7B, and Amazon Textract for automated data collection, document parsing, and payment reconciliation, enhancing data accuracy.

Streamlined Data Management and Storage

Implemented Amazon S3, AWS RDS (Aurora PostgreSQL), and AWS Lambda for efficient, real-time data handling at scale.

Real-Time Reporting and Insights

Developed a reporting framework via Amazon QuickSight and a user-friendly portal, empowering finance teams with instant operational visibility.

Seamless SAP ERP Integration

Ensured compatibility with existing SAP S/4HANA finance operations for smooth enterprise adoption.

Business and Community Impact

The transformation delivered measurable improvements for the client:

  • Reduced Manual Effort: Automation led to a 70% drop in manual reconciliation, freeing finance teams for higher-value work.
  • Cost Savings: Faster, more accurate processing resulted in estimated annual savings of £100,000.
  • Enhanced Accuracy and Compliance: Data accuracy improved by 50% and compliance with customer data retention reached 100%.
  • Operational Efficiency: Real-time reconciliation and centralized dashboards accelerated payment discrepancy resolution.
  • Scalable and Secure Infrastructure: Integration with SAP S/4HANA and AWS enabled reliable management of high transaction volumes.
  • Strengthened Industry Position: Tech Mahindra’s AWS-powered, AI-driven solution modernized cash management for 235M+ annual transactions, setting a new industry standard for scalable payment processing.