Overview
A global maritime company with operations in over 50 countries faced operational and technological challenges due to outdated systems and manual processes
Client Background and Challenges
The client is a global leader in maritime solutions, offering a comprehensive portfolio of services and products built on over 100 years of marine excellence. With operations in over 50 countries and a B2B distribution model, the company generates $34 billion in annual revenue, operating within the Transportation, Travel, and Logistics (TTL) industry.
Our Approach and Solution
Tech Mahindra delivered a global transformation leveraging Salesforce CRM, OutSystems mobile apps, and integrated systems
- Standardized product and service offerings to ensure reliable and consistent performance, documented over time.
- Salesforce to provide a centralized system for both vessel operations and accounting/financials.
- Scalable out-of-system mobile apps for easy accessibility during vessel operation from anywhere.
Business and Community Impact
- Increased Revenue: The client attracted more customers
- Operational Effectiveness - They standardized and centralized processes
- Partner Status Elevation: The client strengthened its market position as the preferred ship agency, offering high-quality, consistent services in major ports.