DevSecOps Transformation for Global Bank

Overview

A leading multinational bank faced mounting pressure to modernize its IT delivery, improve agility, and enhance system reliability. Fragmented teams, slow feedback loops, and manual processes led to project delays, operational risks, and sluggish time-to-market for critical banking solutions.

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A leading multinational bank faced mounting pressure to modernize its IT delivery, improve agility, and enhance system reliability. Fragmented teams, slow feedback loops, and manual processes led to project delays, operational risks, and sluggish time-to-market for critical banking solutions.

TechM Consulting partnered with the client to design and implement a unified DevSecOps platform, aligning over 1,000 IT professionals with tailored agile frameworks. The transformation of automated development pipelines cut application downtime by 60% and increased deployment speed by 8x, significantly boosting operational efficiency and system resilience.

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Client Background and Challenges

The client is a multinational bank that serves over 25 million customers worldwide, offering personal and commercial banking, wealth management, and corporate investment services. However, their legacy IT delivery models created five core bottlenecks:

  • Fragmented Development Teams
  • Slow Feedback Cycles
  • Extended Time-to-Market
  • Siloed Systems and Governance Gaps
  • Operational Risks and Downtime

Our Approach and Solution

As a trusted DevSecOps transformation partner, TechM Consulting executed a holistic, multi-pronged strategy across three pillars, agile, automation, and governance, to deliver seamless IT delivery:

Enterprise-Grade Agile Transformation

  • Designed a custom agile framework integrating SAFe and Lean methodologies to align with the client’s complex IT landscape
  • Standardized IT workflows to improve cross-functional collaboration and developer productivity
  • Introduced an agile maturity model for continuous assessment and optimization

DevSecOps Automation and Cloud-Native Enablement

  • Implemented automated CI/CD pipelines to eliminate manual errors and speed up deployments
  • Established a Digital Command Center for real-time monitoring, proactive alerts, and intelligent risk mitigation
  • Leveraged observability-driven quality assurance for early defect detection and smoother production releases

Scalable Governance and Risk Management

  • Introduced a collaborative governance framework for faster decision-making and adaptive risk control
  • Integrated automated policy enforcement and real-time auditing to strengthen compliance and security
  • Launched an enterprise-wide knowledge-sharing platform to drive continuous learning and upskilling

Business Impact and Highlights

By leveraging cloud-native, AI-powered DevSecOps, the client achieved tangible, enterprise-wide benefits:

  • 18% increase in IT productivity through ZeroOps and process automation
  • 60% reduced application downtime, ensuring superior system resilience
  • 8x faster deployments, reducing cycle time by 40%
  • 99% defect detection during QA, boosting system stability and user experience
  • 2,900+ RFCs resolved with <1% defect leakage, mitigating production risks

The transformation set a new industry benchmark, enabling the client to adapt quickly to market changes, enhance digital banking agility, and deliver exceptional customer experiences.