AI Delivered Right in Healthcare: Transforming Patient Care Through Intelligent EMR/EHR Solutions

Embracing AI is no longer optional in healthcare—it has become an essential driver of survival, resilience, and growth. As providers and medtech organizations struggle with mounting uncertainties, financial pressures, and rising patient expectations, the industry is shifting away from experimental AI pilots to practical, scalable solutions that deliver tangible value at speed. This evolution is about embedding intelligence into every layer of care, from patient intake to determining care pathways, to administrative efficiency, to clinical decision support, ensuring that technology works with, not against, physicians.

The Oracle Health & Life Sciences Summit reflects this convergence of innovation and execution, where “AI Delivered Right” is shaping the future of healthcare. The true opportunity here is obvious: the industry is moving away from disjointed, reactive care toward more intelligent, predictive healthcare systems that make caregivers’ jobs easier, help prevent burnout, and ultimately improve outcomes for patients.

Where the Industry is Heading

Betting big on AI

• Over 60% of healthcare executives plan to increase generative AI investments across the value chain, moving beyond pilot projects to enterprise-scale implementations.
• The shift from infrastructure-focused AI to AI-ready applications that integrate seamlessly with existing healthcare workflows.

The Data-Driven Healthcare Revolution

• The emergence of Large Healthcare Models (LHMs) and specialized clinical assistants (AI agents) trained on vast healthcare datasets—network logs, patient records, clinical workflows, and treatment outcomes.
• Movement toward autonomous healthcare operations where AI agents handle everything from patient intake to patient flow to discharge.

Value Creation Through AI Integration

• For medical technology companies, AI implementation could lead to cost savings of up to 12% of total revenue within 2-3 years.
• The evolution from Electronic Health Records (EHR) to intelligent health ecosystems that predict, prevent, and personalize care.

Critical Challenges Facing Healthcare Organizations

1. Operational Inefficiencies and Resource Constraints

Improving operational efficiency is the top priority for healthcare leadership, with more than 70% of executives listing it as their #1 organizational focus. However, the majority of health systems are challenged by a dilemma in prioritization under tight budgets and staff shortages.

Clinician burnout is on the rise, and leaders are under pressure to invest in new technologies that can optimize workflows without adding further strain. The balance between financial prudence and innovation has created an urgent need for smarter, scalable solutions that can deliver value quickly while alleviating pressure on both patients and caregivers.

2. Data Silos and Interoperability Issues

Healthcare produces large amounts of data daily, but this data is siloed and resides in disparate systems. Fragmented systems often fail to communicate effectively with each other, leaving clinicians with incomplete patient pictures.

This limited interoperability not only reduces the possibility for better decision-making, but also creates gaps in care coordination. Instead of empowering physicians, current systems often force them to spend valuable time navigating multiple systems and records, reducing efficiency and impacting patient outcomes.

3. Physician Burnout and Workforce Challenges

Few issues in healthcare are as pressing as physician burnout, fueled by mounting administrative burdens, long working hours, and high patient loads. Rather than enabling doctors to focus on diagnosis and treatment, existing systems burden physicians with administrative tasks in the clinical workflows.

This divide between technology and what physicians want causes burnout, mistakes, and results in workforce attrition. To solve this, the industry desperately needs technology to make everything easier without piling on complexity to streamline tasks, automate administrative tasks, and clear the way for physicians to focus on what matters: taking care of patients.

"AI Delivered Right" - Tech Mahindra's Solution

Advanced Healthcare AI Solutions

• Advanced Clinical Platform: Driving digital transformation in clinical operations leading to patient-centric clinical trials and improved patient care through optimized workflows.
• GenAI for Clinical Notes: Scans multiple data sources to extract and analyze relevant clinical information for faster, more accurate documentation.
• Ambient Sensing: Helps monitor and assess patient condition continuously at home, during intake at inpatient and outpatient facilities.

Intelligent EMR/EHR Integration

• Seamless integration with leading EMR/EHR platforms, including Oracle Health, and other major healthcare information systems.
• Integration of Social Determinants of Health (SDoH) and lifestyle factors to create more personalized, comprehensive care plans.

Telehealth and Remote Care Capabilities

• Tech Mahindra's HealthNxt platform enables richer, data-driven insights through seamless EHR integration.

Comprehensive Agentic AI Platform for Agentic AI Adoption

Powered by NVIDIA accelerated computing, TechM Orion is an AI platform of reusable agents that reason, plan, and act, enabling autonomous, intelligent enterprise workflow execution at scale.

• Rapid agent deployment: Prepackaged agentic workflows with ready use cases seamlessly integrate into clients’ existing systems.
• Verified execution: VerifAI observer ensures secure, ethical, and compliant workflow operations.
• Enterprise-ready intelligence: Leverages retrieval-augmented generation (RAG) and fine-tuned models to embed enterprise knowledge, reducing hallucinations and model drift.

The Tech Mahindra Advantage

Unique Global Systems Integration (GSI) Capabilities

Tech Mahindra is uniquely positioned as the only provider with Global Systems Integration (GSI) capabilities tailored for healthcare. We have the proven expertise to scale EMR/EHR implementations seamlessly across large, complex healthcare ecosystems, ensuring interoperability, compliance, and ease of adoption.

Comprehensive Healthcare Portfolio

With a robust and diverse healthcare portfolio, Tech Mahindra delivers integrated, end-to-end solutions that address physicians, patients, and administrators' needs alike. From clinical efficiency enhancements to hospital administration optimization and advanced patient experience platforms, our offerings cover the entire healthcare value chain.

The Story Behind the Numbers

A leading U.S. hospital ranked #1 nationally partnered with Tech Mahindra to overcome fragmented knowledge systems. Using Google Cloud’s generative AI tools, we built a conversational platform that allows clinicians to search, retrieve, and synthesize patient data with natural language queries backed by HIPAA-compliant governance and ethical AI safeguards.

The Results:

• 90% accuracy in retrieval and summarization.
• 2x improvement in interface usability.
• 98% application responsiveness, enabling real-time use during consultations.
• 60% reusability across platforms, easing integration with existing healthcare IT.

This case demonstrates not only the feasibility of AI-powered EMR augmentation, but also its ability to create instant clinical and operational impact at scale.

AI Value in the Connected North American Healthcare Ecosystem

• Enhanced Quality of Care Through Predictive Analytics
• Improved Care Coordination Across Providers
• Operational Excellence and Cost Optimization
• Patient Engagement and Experience Enhancement

Conclusion: The Future of Healthcare is AI Delivered Right

The healthcare industry's transformation from reactive to predictive, from siloed to connected, and from manual to intelligent is not a distant vision—it's happening now.

Tech Mahindra's "AI Delivered Right" approach provides healthcare organizations with a structured, outcome-focused path to AI transformation that respects existing investments while enabling future innovation.

As we head into the Oracle Health & Life Sciences Summit, one thing is clear: healthcare's future belongs to organizations that can utilize the power of AI while keeping the human touch that's so central to person-centered quality care. It is ready to be your ally in this transformation, through AI solutions that optimize the effectiveness not only of providers, but of patients, because in the world of healthcare, 'getting AI right' isn't just about the tech; it's about saving lives and improving the human experience of care.

Join us at the Oracle Health & Life Sciences Summit to discover how "AI Delivered Right" can transform your healthcare organization's approach to patient care, operational efficiency, and clinical outcomes.