Enabling Future Workspace with Tech Mahindra’s Work at Home Solutions
Before the pandemic struck, some businesses found it very hard to envision a contact center operation where everyone worked from home. But during the past two years, a new strategy for call center labor has emerged. Due to the need, it was shown that customer experience (CX) agents may not only work from home but also be more effective in a redesigned workspace. While businesses were compelled to move their support staff to a virtual setting, several companies discovered that retaining their employees in-house had advantages even when public health concerns subsided.
Tech Mahindra Work at Home Solutions
To this day, Tech Mahindra has opted for a hybrid model with majority of the workforce still working from home and employs hundreds of interaction specialists. Our very effective work-from-home solutions run on a platform that is extremely secure and that makes use of the Mahindra's operational procedures and techniques to make sure that international standards are being followed. Additionally, customers may gain from a talented workforce and workforce that has received specialized training through self-learning modules and virtual classrooms thanks to the interaction specialists. The advantages of establishing a successful work-at-home model include agent safety, employee happiness, a highly motivated staff, and greater client flexibility.
Retaining Productivity with Tech Mahindra’s Work at Home Solutions
Industry leaders Anirban Roy, Group Head – Strategy, M&A and Enterprise Operations, Business Process Services, Tech Mahindra, Edwin Paul, Client Partner – Retail, Tech Mahindra, moderated by Scott Rohrer, Global Head – Work at Home Model, Business Process Services, Tech Mahindra came together for a live discussion on recreating the future of work from home by leveraging work at home solutions.Industry leaders Anirban Roy, Group Head – Strategy, M&A and Enterprise Operations, Business Process Services, Tech Mahindra, Edwin Paul, Client Partner – Retail, Tech Mahindra, moderated by Scott Rohrer, Global Head – Work at Home Model, Business Process Services, Tech Mahindra came together for a live discussion on recreating the future of work from home by leveraging work at home solutions.
Key Takeaways:
During the Tech Talk live interaction, Tech Mahindra Business Process Services’ experts shared insightful views on:
- How did the customer experience space leverage the work at home model during the pandemic?
- What effects did work at home solutions have on customer experience and customer service?
- What are the differences between a dispersed work at home solution and a hub and spoke model?
- Where is the future of work at home as it relates to contact center and customer experience?
- Why the TechM work at home model is industry leading?
Access the session recording to gain deeper insights on how to prepare for, adapt to, and continue to move forward with confidence as future workspace takes shape.
