Next-Gen GCCs: Building the Future from India, for the World

The Global Capability Center (GCC) model is undergoing a bold transformation.

What began as an efficiency-driven outsourcing model has now evolved into a strategic capability platform for innovation, digital transformation, and enterprise reinvention.

Today’s GCCs are AI-native, cyber-resilient, and purpose-aligned, with a firm footing in sustainability and cultural fluency. They play a pivotal role in accelerating product development, enhancing customer experience, and advancing enterprise ESG goals.

And, India leads this global shift, not as a support hub, but as the epicenter of next-gen enterprise capability. The country is currently home to over 1,700+ GCCs, employing 2.5 million professionals across various functions, and generating an estimated $64.6 billion in annual revenue, with projections reaching $100 billion by 2030 (Inductus Report).

From Delivery to Differentiation: A New GCC Blueprint

Today’s CXOs demand orchestration more than execution. They seek global agility with local nuance, faster time-to-value, and resilient models that embed intelligence, security, and purpose from the outset.

This is where Tech Mahindra’s next-gen GCC offering creates a competitive edge with its future-ready architecture:

• Hub-and-Spoke Model: Enables decentralized execution with centralized governance, ideal for achieving global agility
• IBOT Transformation Framework: Leverages next-gen tech to drive transformation and build intelligent, secure, and sustainable innovation hubs through the Improve-Build-Operate-Transfer (IBOT) model
• 6-Point Maturity Model: Guides GCC evolution and business value realization, spanning foundational delivery and intelligent automation to cybersecurity-led operations and ESG alignment

Whether building new centers or transforming existing ones, our modular and customizable approach is designed for enterprise leaders who focus on architecting strategic growth and impactful change.

AI: Embedded at the Core

GCCs are evolving into AI innovation engines, designing proprietary models, training intelligent data pipelines, and embedding predictive operations across functions.

With our AI Delivered Right approach, and platforms like m.AIAssist, NetOps.AI, and our AI Centers of Excellence (CoE), we guide enterprises from mere data collection to meaningful value creation. By strategically integrating AI across all functions, such as automated ticket resolution, proactive network operations, continuous experimentation, and co-innovation, GCCs evolve into full-fledged innovation hubs, driving predictive, secure, and outcome-focused operations.

In short, AI is fundamentally changing the core mission of GCCs.

Cybersecurity: Designed for Trust

As GCCs access core systems, customer data, and IP, cybersecurity ascends from an IT issue to a boardroom priority. Our GCC security framework integrates:

• Zero Trust Architecture: Enforces continuous identity verification through a ‘never trust, always verify’ approach
• AI-Augmented Threat Detection and Response: Detects anomalies and auto-trigger remediation with AI-driven Security Operations Center (SOC) platforms that continuously analyze telemetry
• End-to-end DevSecOps Pipelines: Secures entire CI/CD pipelines with automated scans, vulnerability triage, compliance gates, ensuring fast, secure deployments as delivery scales
• 24x7 Global SOCs: Provide advanced threat detection, round-the-clock monitoring, and incident response by relying on AI

This makes security a native capability, enabling trust and compliance at every transaction.

Sustainability: Purpose at Scale

Moving beyond simple compliance, modern GCCs must accelerate their ESG mandates. As enablers of digital transformation, Tech Mahindra scales sustainable solutions across industries through:

• AI-Powered Green Data Center Design and Energy Management: Optimizes cooling, workload placement, and power usage in real time to minimize carbon footprints
• ESG Dashboards and Automated Reporting: Delivers transparent, up‑to‑date metrics on environmental, social, and governance KPIs, with built‑in compliance checks
• Diverse and Inclusive Workforce Models: Creates broad perspectives and equitable opportunity through targeted hiring, mentorship, and career‑path programs
• Ethical AI Principles and Practices: Builds accountability and transparency into every AI use case, from model development through deployment

We don’t treat sustainability as a separate function; it’s the lens through which we view and run our governance, delivery, and innovation.

India’s Talent Advantage: Depth, Diversity, and Drive

India’s strategic advantage lies in its competent talent pool. With a multilingual, digitally fluent, and globally aware workforce, the country is well-positioned to run and reimagine its global operations.

At Tech Mahindra, we invest deeply in this ecosystem through:

• Mahindra University: Offers advanced upskilling programs in AI, cloud, cybersecurity, product engineering, and more.
• Strategic Hiring Across Digital, Engineering, and Data Science: Bring professionals on board with  deep expertise in emerging technologies and critical domains
• Leadership Development, Hackathons, And Startup Partnerships: Cultivate innovation mindsets, real‑world problem solving, and rapid prototype-to‑production experiences

This is capability creation at scale.

Speed to Setup. Smarter Scale.

In today’s market, where speed and quality are non-negotiable, organizations need GCCs that consistently deliver both.

With GCC-ready infrastructure, regulatory accelerators (such as SEZ onboarding, policy interpretation, and risk mitigation), and cloud-native environments, Tech Mahindra shortens setup timelines and unlocks value from Day 1. Our integrated delivery across IT, BPS, Cloud, and Engineering enables seamless operations, faster handoffs, and real-time collaboration across towers, geographies, and stakeholders.

Tech Mahindra: At the Forefront of GCC Transformation

Our Next-Gen GCC offering reflects the needs of today and the scale of tomorrow. From building the first capability center to expanding into new geographies and modernizing legacy units, we deliver the blueprint, an ecosystem of strategic partners, and the execution muscle to accelerate transformation.