AI‑Powered Case Intake in Pharmacovigilance

Abstract

Adverse event (AE) reporting is at the heart of patient safety. Yet, the current pharmacovigilance (PV) case intake process is slow, costly, and prone to error.

We have developed an AI-powered Case Intake solution that uses a multi-agent architecture to automate intake, triage, translation, and reporting. This system has been able to reduce costs by 30–50% while improving speed, accuracy, and compliance.

Advance Modal Components
Discover How AI is Reinventing Case Intake

Key Features

Collaborative AI Speeds Up PV Case Intake

Specialized agents work together to extract details, triage cases, translate instantly, and validate compliance fields—streamlining workflows and reducing manual effort.

Omnichannel Intake with Built-in Compliance

Capture reports from email, forms, voice, and digital channels. Embedded deadline tracking ensures global regulatory timelines are met.

Instant Translation and Duplicate Checks

Language barriers disappear with real-time translation, while smart matching flags duplicates early to maintain clean, audit-ready data.

Proven ROI: Faster Cycles, Better Quality

Turnaround drops from hours to minutes, valid case rates exceed 95%, compliance timeliness hits 98%, and capacity scales to 150–200 cases daily.

About the Author
Nitin Jindal
Global Practice Head - Life Sciences Solutions & GTM, Tech Mahindra
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Nitin Jindal heads the go-to-market for Life Sciences solutions across the major markets for Tech Mahindra. He brings in a rich two decades of experience in the IT industry, with primary focus in leading service line consulting and sales teams across healthcare, pharmaceutical, and MedTech sectors. He has driven comprehensive strategic partnerships with hyperscalers alongside domain-centric collaborations and made significant impact in the domain.