Tech Mahindra’s Smart Onboarding Solution, powered by ABBYY

AI-Powered Seamless Customer Onboarding

Our Smart Onboarding Solution, powered by ABBYY Vantage and Generative AI, transforms the customer onboarding experience for enterprises by delivering intelligent automation, real-time validation, and frictionless engagement. Designed for speed, compliance, and scalability, this solution empowers organizations to accelerate digitalization and achieve superior customer satisfaction.

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Industry Challenge

Enterprises today struggle with onboarding processes that are slow, complex, and heavily manual. Nearly 40% of onboarding journeys are abandoned due to poor customer experience, resulting in lost revenue. While automation is key, 45% of onboarding still involves human intervention, which reduces productivity and increases compliance risks.

Many organizations have yet to adopt Intelligent Document Processing (IDP) and process intelligence, which would enable them to deliver a seamless, paperless onboarding experience for modern customers.

Solution Highlights

What Enterprises Overcome

  • Document-heavy manual processes
  • High drop-offs
  • Redundant content

What Enterprises Automate

  • Information management systems
  • Automated document handling
  • Customer communication journey

What Enterprises Accelerate

  • Digitalization journeys
  • Paperless adoption
  • Information governance & compliance

What Enterprises Achieve

  • Unified, real-time onboarding journey
  • Reduced total cost of ownership
  • Improved productivity

Solution Highlights

What Enterprises Overcome

  • Document-heavy manual processes
  • High drop-offs
  • Redundant content

What Enterprises Automate

  • Information management systems
  • Automated document handling
  • Customer communication journey

What Enterprises Accelerate

  • Digitalization journeys
  • Paperless adoption
  • Information governance & compliance

What Enterprises Achieve

  • Unified, real-time onboarding journey
  • Reduced total cost of ownership
  • Improved productivity

Industries we serve

BFSI

Simplifying customer onboarding through AI-powered documentation, automating the KYC process, and onboarding customers with zero friction.

Retail

Leveraging GenAI that helps build personalized onboarding journeys, automate capturing customer data, and boost customer onboarding experience across channels.

Telecom

Automated ID checks and smart workflows that enable quick, secure sign-ups. Seamless self-service for onboarding that reduces errors and cuts wait times.

Healthcare

Focus on delivering high-quality care through intelligent, automated patient onboarding that reduces paperwork, minimizes manual intervention, and ensures compliance.

Quick Snapshot of Benefits Unlocked

  • 80% faster onboarding
  • Compliance and risk management
  • Cross-sell opportunity unlocked
  • Improved customer satisfaction
  • 90% reduced OpEx
  • 40% fewer drop-offs
  • Real-time agent dashboard

Get In Touch

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We will take approximately 3-5 working days to respond to your enquiry.