AI Delivered Right
Scale at Speed™
Author Profile
Global Head – Google Cloud Business, Tech Mahindra
Dr. Sumit Kumar leads strategic growth, partnerships, and cloud transformation initiatives at Tech Mahindra. With over 25 years of experience, Dr.Sumit Kumar has been instrumental in guiding global enterprises through their digital transformation journeys using cloud technologies, thereby driving business value at scale.
Dr. Kumar holds a Ph.D. in IT, an MBA, a Master’s in IT and Blockchain, and a bachelor’s degree in engineering.
Whitepaper
This whitepaper provides insight into how Tech Mahindra and Google Cloud operationalize enterprise grade agentic AI from fragmented pilots to production at scale.
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Artificial intelligence is no longer confined to pilots or innovation labs. It is now embedded as the operational spine of banks, insurers, hospitals, and public institutions. From influencing treatment pathways, pricing decisions, and claims routing to transaction monitoring, eligibility assessments, and more, AI now plays a critical role in core operations.
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Artificial intelligence is evolving from assistive tools to autonomous collaborators. Enterprises now demand agents that can reason, adapt, and navigate complex workflows. Google’s Gemini models and Gemini Enterprise are redefining enterprise and individual interactions with AI by transitioning from isolated models to connected, reasoning agents at scale.
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In 2025, we anticipate that AI will be key to shaping the customer experience. With each AI-powered brand interaction, customers will have higher expectations: Instant responses, tailored experiences, consistent interactions, better troubleshooting, and more. They’re expecting an AI-powered customer experience that’s so seamless, it’s almost invisible.
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