Prabhjinder Bedi | Tech Mahindra

Author Profile

Prabhjinder Bedi

Chief Growth Officer, Business Process Services, Tech Mahindra

Prabhjinder Bedi

Bedi has over two decades of experience involving launching start-up ecosystems, scaling up businesses, and successfully taking products and services to market across industry verticals, spanning telecom and media, hi-tech/new economy, financial services, retail and consumer goods, manufacturing, and life sciences. Having spent over 16 years at Tech Mahindra, Bedi is currently responsible for taking our existing and new-age service offerings to global markets and adding meaning to our shareholders, partners, and customers. He holds a bachelor’s degree in engineering from IIT- BHU and a Master of Business Administration (MBA) degree from IIM Calcutta.

Insights

Views

The proliferation of AI in every sector of the business world has changed the dynamics of front-office and back-office efficiency. Although front-office operations gain the limelight, Back-office operations form the key part of any organization. They range from data management to HR policies, Cost reduction management, etc. These human-centric jobs can allow for error and inefficiency, which can be tackled using AI, to be precise, Generative AI.

Views

Business Process Management (BPM) is at the heart of any successful organization. BPM is not just about efficiency anymore; it is also about agility, personalization, and continuous improvement. In recent years, Artificial Intelligence (AI), particularly Generative AI (Gen AI), has elevated BPM to new heights, enabling organizations to streamline operations, improve customer experiences, and reduce costs.

Views

The banking industry is grappling with significant challenges, from regulatory requirements to ever-expanding customer needs. While the focus has largely shifted to optimizing customer experience (CX), banks across the world are investing increasingly in technology that can digitize back-end processes while ensuring excellent customer experiences. Similar to the retail industry's focus on offering tailor-made solutions to enhance customer satisfaction and gain a competitive edge, banks and financial organizations require investing in state-of-the-art technology to transform user experiences and achieve operational excellence.