E2E Analytics & Automation, AI

The primary functions & operations in networks are becoming more and more complex to enable better services to the end users. Virtually, Most of the operators across the world are also propelling towards usage of network analytics & artificial intelligence to develop platforms & solutions with the cognitive ability to gain a better understanding of their network functions with the goal of enabling smart & data-driven executions.

Tech Mahindra’s E2E Analytics & Automation, AI services enable our customers to gain deeper insights into their network operations & analyze patterns in order to create optimal solutions posed by the ensuing business challenges. With the help of AI & automation technologies, we help our customers to fine-tune their network performance, enhance their shrinking OPEX budgets & provide a coherent management of their intricate networks.

Solution Offerings

• Auto Ticket Classification & SOP Recommendation
• Classify network tickets in real-time and recommend best action to automated resolve the anomaly.
• Predict Cell Site Degradation
• Analyze cell site data and predict cell site failures to resolve service degradation proactively rather than reactive downtime.
• Performance KPI Prediction
• Analyze Performance Management data and predict future failure of key KPIs to take corrective actions proactively.
• Dispatch Optimization
• Improve remotely closure of customer care tickets by call center to avoid unnecessary Dispatch travel cost.
• Predict Time to for ticket resolution
• Classify network tickets in real-time and recommend best action to automated resolve the anomaly.
• Real-time Network Impact Analytics
• Classify network tickets in real-time and recommend best action to automated resolve the anomaly.
• Truck Roll Optimization
• Reduce repeat dispatches that reoccur within 7-14 days by predicting such Truck roll dispatches early in the life cycle to reduce cost of field service operations.
• Real-time Service Health Engine
• Real-time Analytics on Performance Management data to notify NOC operations anomaly or service degradations in real-time.
• VNF – Intelligent Correlation and Auto RCA
• Auto correlate VNF alarms and events arises from Hardware, VM ware, OS, Software applications across data centers and predict/recommend root cause and actions to automate or act upon by operations team.

Differentiators

• Availability of an extensive library of analytics and automation across different network domains.
• An ecosystem of niche partners in intelligent automation, analytics space - including Innoeye, Cortex, Resolve Systems, CanGo
• Availability of TechM IP / platform accelerators to enable micro services, analytics - DAAIP, RoPro, Smart inventory federation, Blue marble, Knowledge Works
• Availability of TechM’s network automation & evolution framework with new concepts (NRE, CI/CD) for DevOps based implementation

Business Benefits

• Revenue maximization
• Improvement in efficiency
• Reduction in operational costs
• Enablement of a zero touch System
• Enhancement in Customer Experience
• Capability to provide real time data insights