ThinkForce Salesforce AI Agent Pilot

A Complete AI Agent Pilot in a Box

ThinkForce delivers a production‑ready AI agent embedded directly into Salesforce workflows, channels, and permissions. This 90‑day pilot enables secure data access, enterprise‑grade governance, unified visibility, and direct ROI measurement - without ETL replication. Designed to prove value fast and scale confidently.

Solution Highlights

A Real AI Teammate, Not a Demo

A ready‑to‑use AI agent embedded into Salesforce workflows, channels, and permissions for real users and real interactions.

Enterprise‑Grade AI You Can Trust

Built with Einstein Trust Layer ensuring secure data access, sensitive data masking, zero third‑party retention, toxicity detection, and audit trails.

Complete Visibility and Control

Unified view of agent activity, performance metrics, grounding adherence, safety scores, and session‑level tracing.

A Clear Path to ROI

Directly query external systems without ETL replication and track efficiency, quality, and business impact metrics.

Key Features

90‑Day Journey to Value

A structured 12‑week engagement covering alignment, guardrails, agent build, ROI validation, and real‑world launch.

Salesforce‑Native Delivery

Built using Prompt Builder, Salesforce Flows, Service Cloud, Omnichannel, and Einstein Trust Layer.

Flexible Engagement Models

Choose from fixed, outcome‑aligned, or embedded team models designed to support your pilot objectives and scale seamlessly into production.

Business Functions Enabled by ThinkForce AI Agents

Customer Service & Support

Automated digital and voice intake, agent assistance, knowledge surfacing, and safe actions across Service Cloud and omnichannel.

Sales and Revenue Operations

Account briefings, next‑best‑action recommendations, meeting follow‑ups, and renewal preparation using Sales Copilot.

Advertising Operations

IO summaries, contract reading, rate card analysis, and campaign recommendations for ad ops and order management.

Content and Production Operations

Campaign briefs, asset QA checks, rights reminders, clearance validation, and content library access.

Measurable Impact of AI Agent Pilot

  • Accelerates AI adoption with a structured 90‑day journey
  • Reduces risk with enterprise‑grade security and governance
  • Delivers measurable efficiency and quality improvements
  • Provides full visibility into AI performance and safety
  • Enables confident scaling to production deployments
  • Converts pilot investment into future engagements

Leading the Way

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ThinkForce AI Agent Pilot

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