Transformation through Technology

Deep Technology Domain Expertise

The waves of digitalization and AI are reshaping operations and redefining customer journeys. While businesses actively invest in transformation, many efforts remain fragmented, limiting their impact. Organizations can no longer afford to implement solutions in isolation and stay competitive in a market that demands accelerated outcomes and cost efficiency. We ensure optimal platform selection by aligning automation strategies with existing RPA tools.More

The waves of digitalization and AI are reshaping operations and redefining customer journeys. While businesses actively invest in transformation, many efforts remain fragmented, limiting their impact. Organizations can no longer afford to implement solutions in isolation and stay competitive in a market that demands accelerated outcomes and cost efficiency. We ensure optimal platform selection by aligning automation strategies with existing RPA tools. Our approach includes evaluating fit-for-purpose solutions, identifying relevant adapters and services, assessing infrastructure readiness, and validating security and compliance to build a scalable, future-ready automation ecosystem.

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Our Approach to Digitalization and Automation

At Tech Mahindra, digitalization and automation are integral to our enterprise transformation strategy. Guided by our proven AAC framework (Automation, Analytics, Consulting), we enable faster time-to-market, smarter decision-making, and efficient cognitive operations. We further amplify our transformation approach with cutting-edge technologies like artificial intelligence (AI), generative AI (GenAI), and our in-house digital engineering tools suite to optimize processes, boost agility, and elevate customer experience. Our approach promotes continuous improvement, eliminates inefficiencies, reduces manual effort, and enhances complex, non-linear customer journeys with intelligent, human-centric design.

Our Offerings

Tech Mahindra BPS drives enterprise-scale automation through cognitive automation and intelligent RPA. With CoEs, platform migration, and integration services, we've delivered $300M in savings, redeployed 5,000+ FTEs, achieved 75% robotization, and reduced AHT by 25%.

Consulting

Our consulting approach includes detailed discovery, ROI-focused impact analysis, process and data evaluation, and use-case definition. We support process mapping and sprint planning, establish Centers of Excellence (CoEs), and automate operating models to drive sustainable transformation and measurable outcomes.

Platform Selections

We ensure optimal platform selection by mapping strategies to existing RPA tools. We evaluate fit-for-purpose solutions and identify relevant adapters and services. Our team assesses infrastructure readiness and validates security and compliance, ensuring a robust, scalable, and future-ready automation ecosystem.

Implementation Services

Tech Mahindra provides comprehensive RPA implementation services—from solution design and development to platform installation and change management. We ensure smooth integration with hyperscalers and legacy systems while enabling AI/ML modeling and robust performance tracking for continuous optimization.

Operations and Migration

Tech Mahindra ensures operational continuity through managed service centers, round-the-clock monitoring, and comprehensive incident, problem, and change management. Our migration services cover transitions across tools and platforms, supported by hypercare to minimize disruption and maximize post-deployment efficiency.

Tech Mahindra is enhancing analytics and automation by integrating AI and generative AI to accelerate the journey toward hyper-automation. We’ve launched the industry’s first GenAI Studio to help enterprises rapidly scale content creation, supported by over 50 ready-to-deploy GenAI capabilities.

Intelligent Automation

Tech Mahindra enables intelligent automation through process automation, mining, and value realization. We help enterprises identify high-impact use cases and select the right platforms to drive scalable, insight-led transformation.

Artificial Intelligence

Tech Mahindra delivers advanced AI capabilities, including computer vision, document AI, generative AI, conversational AI, and responsible AI, with robust AI/ML Ops support to drive intelligent, ethical, and scalable enterprise solutions.

Advanced Analytics

Tech Mahindra’s advanced analytics solutions leverage integrated data and machine learning platforms to deliver actionable recommendations and enable accurate forecasting for informed decision-making. The solution provides data science insights that drive smarter, faster, and more informed business decisions.

Tech Mahindra’s proprietary voice and chatbot solutions enable natural, human-like interactions that boost customer satisfaction. Our scalable, AI-powered conversational AI adapts across diverse use cases to remain effective and future-ready.

Solution USPs

Our solution is industry-agnostic, built on next-gen automation, and ensures seamless integration. It drives continuous improvement, delivers year-over-year efficiency gains, and offers continuous support across the customer’s preferred channels.

Key Features

Our solution features GenAI-powered intelligence, supports multilingual and omnichannel interactions, and offers 24/7/365 availability, instant scalability, personalized conversations, real-time responses, and seamless engagement to enhance customer experience across touchpoints.

Benefits

Our solution delivers next-gen customer experience with higher first-contact resolution (FCR), improved NPS, reduced training and wait times, lower operational costs, and enhanced agent utilization for greater efficiency and satisfaction.

Tech Mahindra has built a robust ecosystem of 20+ proprietary digital engineering tools designed to enhance outcomes through automation, analytics, and process optimization. With intuitive interfaces, these tools are widely adopted across diverse industries and business functions.  

Communication and Employee Management Tools

Our tools support end-to-end employee and communication management through features like application tracking, assessments, briefings, coaching, broadcast messaging, call-back scheduling, and efficient case management for streamlined operations and engagement.

Performance Tracking and Assessment Tools

Our performance tracking tools enable efficient resource and workflow management, real-time process monitoring, agent training, knowledge sharing, assessments, quality checks, feedback capture, and streamlined communication through features like Smart Notes, News Ticker, and Email Allocation.

Solution Highlights

Engagement Models

Our solutions are offered through flexible engagement models, including managed and global shared services, consulting engagements, and virtual Centers of Excellence (CoEs).

Our Differentiators

Our in-house AI/ML-enabled workflow, Process Mining, and F&A Digital Tools, along with Oracle/SAP CoE, help us create a difference for our clients in the shortest period.

Intelligent Technology

Our technology stack features cognitive RPA, OCR, NLP, and conversational AI, along with advanced speech analytics, for seamless interactions.

Thought Leadership

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