Scale at Speed™
Overview
A leading non-profit organization in the UK telecom sector sought to enhance consumer choice and simplify broadband and voice service switching. However, their legacy infrastructure struggled with scalability, security, and onboarding communication providers (CPs). Tech Mahindra partnered with the organization to develop a cloud-native messaging platform, enabling seamless broadband and voice service switching across the UK telecom sector

Client Background & Challenges
The client, a key player in the UK’s telecom industry, facilitates service switching for residential broadband and voice consumers. They required a secure, scalable platform to efficiently onboard and manage 3,000+ CPs. This solution was expected to:
- Required customer support & transaction management
- Stability in infrastructure
- Complex planning and execution of AWS deployment architecture
Our Approach
Solution
Storage solutions include RDS multi-AZ clusters for databases, EFS for EKS for persistent storage of worker nodes, MySQL RDS for the Blue Marble application, and S3 for log storage, ensuring high availability and resilience.
Backup
Backup and disaster recovery (DR) are managed through AWS Backup service for EC2, EFS, and RDS, while Velero handles EKS backups
Security
Security is ensured through FortiGate firewalls, ingress and egress VPCs, and an AWS Gateway Load Balancer for firewall services.